有關義大利退稅問題....
我們可不可以不憂傷
想請教一下各位有關退稅的問題~~
三月14~22我至義大利自助旅行,並購買了商品填妥退稅文件 ,原以為到機場海關蓋章後就可以現場領到退稅,結果我們在歐盟最後一個機場準備辦理退稅時,Bank的人告訴我們已經close了,要我們自行將退稅表寄回去,我們因為沒有發現退稅有不同公司,結果就將分屬Globe blue和Premium二家退稅公司的表格都寄到Globe blue去了,,而且還忘了附收據進去,一直很擔心這樣會不會無法辦理退稅...所以有寄信過去問他們相關人員,結果好像要提供店家的一種ID NO. 因為搞不太懂,所以想請熟悉的人幫忙一下~~~
以下為往返信件內容:
Hi~
I have some problem with tax refund, and I need your help in urgency.
I traveled in Italy around 3/14~3/22, and I mailed Tax Refund Cheque to Global blue on 3/22 before I returned to Taiwan.
But, I just made some mistakes.
First, I didn’t attach purchase receipt into the envelope.
Second, I also mailed one Cheque for Premier tax free company to you.
Please forgive me for not being familiar with the business process.
Now I am in Taiwan, and please suggest me how to get tax refund successfully in such situation.
Sorry to bother you.
Thanks in advance for your kindly help.
Best regards,
回信內容
Dear Sir/Madame,
Thank you for contacting us.
Kindly note that no receipts are required to process the Italian Global Blue forms, the forms must be correctly filled and stamped. Our competitors forms delivered to us are automaticly forwarded to their processing center.
For any further questions please feel free to contact us.
Kind regards,
Dear~
Thank you very much for your help first.
And I want to know where can I get the form to fill and where to be stamped.
I still save all receipts. Did I need to come back to Italia?
thanks a lot~~
回信內容
Dear Sir,
Kindly note that the form is received with the purchase and only in the shops that collaborate with us. If you have not received it, it would be probably not possible to receive your refund. Please send me a scanned copies of all the documentation that you have in relation to this case.
For any further questions please feel free to contact us.
Kind regards,
Martin Rabaj
GLOBAL BLUE
Customer support
tel: +421 232 111 111
fax: +421 232 222 522
e-mail: [email protected]
www.global-blue.com
Hi~
The PDF film is scnned from purchase receipt that I still keep.
I think Last time what I mail to global blue center is the form received from shop.
Then I put all form in a envelope and didn't sure the form is filled corecctly.
I would be sorry to make This problem.
Please tell me how to solve.
回信內容
Dear Sir,
Please contact the retailer and ask for your Doc ID numbers. As we do not register our clients under the shop receipts details, these are useless for our further investigation.
Thank you in advance for your cooperation.
Kind regards,
Martin Rabaj
GLOBAL BLUE
Customer support
tel: +421 232 111 111
fax: +421 232 222 522
e-mail: [email protected]
www.global-blue.com
三月14~22我至義大利自助旅行,並購買了商品填妥退稅文件 ,原以為到機場海關蓋章後就可以現場領到退稅,結果我們在歐盟最後一個機場準備辦理退稅時,Bank的人告訴我們已經close了,要我們自行將退稅表寄回去,我們因為沒有發現退稅有不同公司,結果就將分屬Globe blue和Premium二家退稅公司的表格都寄到Globe blue去了,,而且還忘了附收據進去,一直很擔心這樣會不會無法辦理退稅...所以有寄信過去問他們相關人員,結果好像要提供店家的一種ID NO. 因為搞不太懂,所以想請熟悉的人幫忙一下~~~
以下為往返信件內容:
Hi~
I have some problem with tax refund, and I need your help in urgency.
I traveled in Italy around 3/14~3/22, and I mailed Tax Refund Cheque to Global blue on 3/22 before I returned to Taiwan.
But, I just made some mistakes.
First, I didn’t attach purchase receipt into the envelope.
Second, I also mailed one Cheque for Premier tax free company to you.
Please forgive me for not being familiar with the business process.
Now I am in Taiwan, and please suggest me how to get tax refund successfully in such situation.
Sorry to bother you.
Thanks in advance for your kindly help.
Best regards,
回信內容
Dear Sir/Madame,
Thank you for contacting us.
Kindly note that no receipts are required to process the Italian Global Blue forms, the forms must be correctly filled and stamped. Our competitors forms delivered to us are automaticly forwarded to their processing center.
For any further questions please feel free to contact us.
Kind regards,
Dear~
Thank you very much for your help first.
And I want to know where can I get the form to fill and where to be stamped.
I still save all receipts. Did I need to come back to Italia?
thanks a lot~~
回信內容
Dear Sir,
Kindly note that the form is received with the purchase and only in the shops that collaborate with us. If you have not received it, it would be probably not possible to receive your refund. Please send me a scanned copies of all the documentation that you have in relation to this case.
For any further questions please feel free to contact us.
Kind regards,
Martin Rabaj
GLOBAL BLUE
Customer support
tel: +421 232 111 111
fax: +421 232 222 522
e-mail: [email protected]
www.global-blue.com
Hi~
The PDF film is scnned from purchase receipt that I still keep.
I think Last time what I mail to global blue center is the form received from shop.
Then I put all form in a envelope and didn't sure the form is filled corecctly.
I would be sorry to make This problem.
Please tell me how to solve.
回信內容
Dear Sir,
Please contact the retailer and ask for your Doc ID numbers. As we do not register our clients under the shop receipts details, these are useless for our further investigation.
Thank you in advance for your cooperation.
Kind regards,
Martin Rabaj
GLOBAL BLUE
Customer support
tel: +421 232 111 111
fax: +421 232 222 522
e-mail: [email protected]
www.global-blue.com
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