Airasia X announces suspension of Adelaide service.
我以為沒了我你會慌
Dear Valued Guest,
First and foremost, we sincerely regret to inform you that effective from 25th January 2015, AirAsia X will be suspending our flights to Adelaide and from 26th January 2015 from Adelaide.
The decision to withdraw from Adelaide was made taking into account our business imperative to improve operating cost efficiencies and to build sustainable and profitable routes. Despite our efforts in building route awareness, external factors such as the depreciation of Asian currencies against the US dollar also contributed to this decision.
We will be sending individual notifications to all guests affected by this move, in stages, based on your respective flight dates, via email and SMS.
The email notices will also outline the various service recovery options offered as follows:
i. cancel your reservation and opt for Full Refund; or
ii. cancel your reservation and opt for Full Credit Shell; or
iii. re-route your flight to/from Melbourne or Perth, without any additional cost
In order to avoid undue congestion and delays in replying to your queries, we request that you contact us in relation to any queries you may have, only after you have received your individual notice.
We would like to again apologize for the inconvenience caused due to the suspension and hope that you are able to give us another opportunity to serve you better next time around.
Sincerely
AirAsia X Bhd
明年七月的航班被取消了(不意外)很高興能提早公佈
之前還擔心亞航長途不曉得什麼公布 現在終於安心了
可以改簽到伯斯/墨爾本(我正好要從柏斯回吉隆坡)
不過我想改簽到悉尼(從來信內容判斷應該沒問題)
等待虎航或捷星悉尼-伯斯促銷 再來決定是否改簽到悉尼:-D
First and foremost, we sincerely regret to inform you that effective from 25th January 2015, AirAsia X will be suspending our flights to Adelaide and from 26th January 2015 from Adelaide.
The decision to withdraw from Adelaide was made taking into account our business imperative to improve operating cost efficiencies and to build sustainable and profitable routes. Despite our efforts in building route awareness, external factors such as the depreciation of Asian currencies against the US dollar also contributed to this decision.
We will be sending individual notifications to all guests affected by this move, in stages, based on your respective flight dates, via email and SMS.
The email notices will also outline the various service recovery options offered as follows:
i. cancel your reservation and opt for Full Refund; or
ii. cancel your reservation and opt for Full Credit Shell; or
iii. re-route your flight to/from Melbourne or Perth, without any additional cost
In order to avoid undue congestion and delays in replying to your queries, we request that you contact us in relation to any queries you may have, only after you have received your individual notice.
We would like to again apologize for the inconvenience caused due to the suspension and hope that you are able to give us another opportunity to serve you better next time around.
Sincerely
AirAsia X Bhd
明年七月的航班被取消了(不意外)很高興能提早公佈
之前還擔心亞航長途不曉得什麼公布 現在終於安心了
可以改簽到伯斯/墨爾本(我正好要從柏斯回吉隆坡)
不過我想改簽到悉尼(從來信內容判斷應該沒問題)
等待虎航或捷星悉尼-伯斯促銷 再來決定是否改簽到悉尼:-D