訂阿提哈德航空，因祖父過世，無法成行，退票或改期問題
把心掏空狠狠愛
請問各位前輩：
我想請問一下，我們原定7月5日阿提哈德班機飛倫敦，但我祖父於昨天6月23過世，需於7月7日舉行追思造別式，依台灣習俗，要在這天之後，才算完成治喪，所以機票不得不取消，但這張票只能延期，不能退票，後來取得長輩諒解，同意我們成行，但還是需要延期，可是我打電話到代理旅行社(金界旅行社)問，她的答覆是這張票的改票規則，必須付150元美金+金界公司手續費2000元，大約6700元，我們一家人總共4人，所以得繳約26800元手續費，後來我去查票價規則，延期手續費內容中有提到乘客或家人死亡可以免除，我又打電話去金界問，她居然說，我票是線上訂的，必須自己去公司申請，我有表明我願意付2000手續費，請他們幫我處理，她卻說，他們處理一定要收那150元美金(而且強調是阿提哈德航空收的)+2000元，我的疑問是他們既然可以幫我改票，只要他們跟阿提哈德說明，因為既然罰金是航空公司收的，那就不用跟我們收取的，我們只要附上證明就好了。有沒有人知道這種情形怎麼處理。
還有，相關證明，如死亡證明如何取得英文譯本，訃聞也是，請知道的前輩，指點一下，因為時間很急迫，限期內不處理，這幾張機票就變廢票了~
以下是票價規則：
票價基礎： MRTTWI
PENALTIES
FARE RULE
CHANGES
ANY TIME
CHARGE USD 120.00 FOR REISSUE/REVALIDATION.
WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
OFFICIAL DOCUMENTATION REQUIRED IN THE CASE OF
DEATH OF PASSENGER/FAMILY MEMBER
-----------------------------------------------
CANCELLATIONS
ANY TIME
CHARGE USD 150.00 FOR CANCEL/NO-SHOW/REFUND.
WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
NO SHOW CHARGE IS NOT APPLICABLE FOR INFANT
WITHOUT A SEAT
-------------------------------------------------
OFFICIAL DOCUMENTATION REQUIRED IN THE CASE OF
DEATH OF PASSENGER/FAMILY MEMBER
CHANGES/CANCELLATIONS
ANY TIME
CHARGE USD 120.00 FOR NO-SHOW.
WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
NO SHOW CHARGE IS NOT APPLICABLE FOR INFANT
WITHOUT A SEAT
-------------------------------------------------
OFFICIAL DOCUMENTATION REQUIRED IN THE CASE OF
DEATH OF PASSENGER/FAMILY MEMBER
GENERAL RULE - APPLY UNLESS OTHERWISE SPECIFIED
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
CANCELLATIONS -
WHEN COMBINED WITH A NON-REFUNDABLE FARE -TICKET
IS NON-REFUNDABLE.
WHEN COMBINED WITH A REFUNDABLE FARE - APPLY
HIGHEST PENALTY OF ALL FARE COMPONENTS.
SALES RESTRICTIONS
TICKETS MUST BE ISSUED ON THE STOCK OF EY.
IF THE FARE COMPONENT IS ON
ALL OF THE FOLLOWING IN ANY COMBINATION
ANY EY FLIGHT
ANY JU FLIGHT.
TICKETS MUST BE ISSUED ON THE STOCK OF EY OR JU.
TRAVEL RESTRICTIONS
NO TRAVEL DATE RESTRICTIONS APPLY.
RULE APPLICATION AND OTHER CONDITIONS
NOTE - THE FOLLOWING TEXT IS INFORMATIONAL AND NOT
VALIDATED FOR AUTOPRICING.
INTERLINE FARES
APPLICATION
AREA
THESE FARES APPLY
FROM CHINESE TAIPEI.
CLASS OF SERVICE
THESE FARES APPLY FOR FIRST/BUSINESS/ECONOMY CLASS
SERVICE.
TYPES OF TRANSPORTATION
THIS RULE GOVERNS ONE-WAY AND ROUND-TRIP FARES.
FARES GOVERNED BY THIS RULE CAN BE USED TO CREATE
ONE-WAY/ROUND-TRIP/CIRCLE-TRIP/OPEN-JAW JOURNEYS.
FULL AND SEQUENTIAL USE OF FLIGHT COUPONS-
THE TICKET /OR ELECTRONIC TICKET/ IS NOT VALID IF
THE FIRST COUPON HAS NOT BEEN USED AND WILL NOT
BE HONORED IF ALL THE COUPONS ARE NOT USED IN THE
SEQUENCE PROVIDED IN THE TICKET /OR ELECTRONIC
TICKET/.
RBD O/N TO BE BOOKED FOR QF SERVICES.
CAPACITY LIMITATIONS
THE CARRIER SHALL LIMIT THE NUMBER OF PASSENGERS
CARRIED ON ANY ONE FLIGHT AT FARES GOVERNED BY
THIS RULE AND SUCH FARES WILL NOT NECESSARILY BE
AVAILABLE ON ALL FLIGHTS. THE NUMBER OF SEATS,
WHICH THE CARRIER SHALL MAKE AVAILABLE ON A GIVEN
FLIGHT, WILL BE DETERMINED BY THE CARRIER$S BEST
JUDGEMENT.
OTHER CONDITIONS
ALL FARES ARE SUBJECT TO CHANGE OR WITHDRAWAL
WITHOUT NOTICE.
FARES ARE ONLY GUARANTEED IF AUTO-PRICED AND
TICKETED IN GDS ON THE SAME DAY.
--------------------------------------------------
FOR J-/C-/D-/W- LIMO SERVICE AVAILABLE PLEASE
CONTACT EY OFFICE FOR FURTHER INFORMATION.
ELIGIBILITY
NO ELIGIBILITY REQUIREMENTS APPLY.
DAY/TIME
NO DAY/TIME TRAVEL RESTRICTIONS APPLY.
SEASONALITY
NO SEASONAL TRAVEL RESTRICTIONS APPLY.
FLIGHT APPLICATION
THE FARE COMPONENT MUST NOT BE ON
ONE OR MORE OF THE FOLLOWING
ANY EY FLIGHT OPERATED BY GA.
ADVANCE RESERVATIONS/TICKETING
CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL SECTORS.
MINIMUM STAY
NO MINIMUM STAY REQUIREMENTS APPLY.
MAXIMUM STAY
TRAVEL FROM LAST STOPOVER MUST COMMENCE NO LATER THAN
12 MONTHS AFTER DEPARTURE FROM FARE ORIGIN.
STOPOVERS
UNLIMITED STOPOVERS PERMITTED ON THE PRICING UNIT AT
TWD 2000 EACH.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
STOPOVER PERMITTED AT GUESTS OWN EXPENSE.
TRANSFERS
UNLIMITED TRANSFERS PERMITTED ON THE PRICING UNIT.
FARE BREAK AND EMBEDDED SURFACE SECTORS NOT PERMITTED
ON THE FARE COMPONENT.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
AS PER SPECIFIED PUBLISHED ROUTINGS.
COMBINATIONS
END-ON-END NOT PERMITTED. SIDE TRIPS PERMITTED WITH
NO RESTRICTIONS.
OPEN JAWS/ROUND TRIPS/CIRCLE TRIPS
FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS
-TO FORM SINGLE OR DOUBLE OPEN JAWS
A MAXIMUM OF TWO INTERNATIONAL FARE COMPONENTS
PERMITTED.
-TO FORM ROUND TRIPS/CIRCLE TRIPS.
PROVIDED -
COMBINATIONS ARE WITH ANY FARE FOR ANY CARRIER
WITH ANY RULE IN ANY PUBLIC TARIFF.
BLACKOUT DATES
NO BLACKOUT DATES APPLY.
SURCHARGES
FARE RULE
OUTBOUND -
PEAK SURCHARGE OF USD 50.00 PER FARE COMPONENT WILL
BE ADDED TO THE APPLICABLE FARE PER ANY PASSENGER
FROM 02FEB16 THROUGH 06FEB16.
AND - INBOUND -
PEAK SURCHARGE OF USD 50.00 PER FARE COMPONENT WILL
BE ADDED TO THE APPLICABLE FARE PER ANY PASSENGER
FROM 12FEB16 THROUGH 15FEB16.
AND - PEAK SURCHARGE OF USD 50.00 PER FARE COMPONENT
WILL BE ADDED TO THE APPLICABLE FARE PER ANY
PASSENGER FROM 18FEB16 THROUGH 20FEB16.
AND -
WEEKEND SURCHARGE OF USD 10.00 PER FARE COMPONENT
WILL BE ADDED TO THE APPLICABLE FARE PER ANY
PASSENGER ON FRI/SAT.
GENERAL RULE - APPLY UNLESS OTHERWISE SPECIFIED
ORIGINATING AREA 3 -
MISCELLANEOUS/OTHER SURCHARGE OF USD 6.50 PER FARE
COMPONENT WILL BE ADDED TO THE APPLICABLE FARE PER
ADULT/CHILD/INFANT.
ACCOMPANIED TRAVEL
ACCOMPANIED TRAVEL NOT REQUIRED.
HIP/MILEAGE EXCEPTIONS
THE HIGHER INTERMEDIATE POINT RULE DOES NOT APPLY FOR
STOPOVERS.
TICKET ENDORSEMENTS
THE ORIGINAL AND THE REISSUED TICKET MUST BE ANNOTATED
- VALID EY ONLY - AND - NON ENDO - IN THE ENDORSEMENT
BOX.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
ALL TKTS MUST REFLECT THE TRAVEL VALIDITY
-NOT VALID AFTER- IN THE NVA BOX.
CHILDREN DISCOUNTS
CNN/ACCOMPANIED CHILD PSGR 2-11 - CHARGE 75 PERCENT OF
THE FARE.
TICKETING CODE - BASE FARE CODE PLUS CH AND
PERCENT APPLIED.
OR - INF/INFANT WITHOUT A SEAT PSGR UNDER 2 - CHARGE 10
PERCENT OF THE FARE.
TICKETING CODE - BASE FARE CODE PLUS IN AND
PERCENT APPLIED.
OR - INS/INFANT WITH A SEAT PSGR UNDER 2 - CHARGE 75
PERCENT OF THE FARE.
TICKETING CODE - BASE FARE CODE PLUS IN AND
PERCENT APPLIED.
OR - UNN/UNACCOMPANIED CHILD PSGR 5-11 - CHARGE 100
PERCENT OF THE FARE.
TICKETING CODE - BASE FARE CODE PLUS CH AND
PERCENT APPLIED.
TOUR CONDUCTOR DISCOUNTS
NO DISCOUNTS FOR TOUR CONDUCTORS.
AGENT DISCOUNTS
FARE RULE
AGT/AGENT PSGR - NO DISCOUNT.
GENERAL RULE - APPLY UNLESS OTHERWISE SPECIFIED
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
AGENCY DISCOUNTS APPLY ON Y/J/F CLASS CARRIER
PUBLISHED FARES. CONTACT CARRIER FOR DETAILS.
ALL OTHER DISCOUNTS
NO DISCOUNTS FOR OTHERS.
MISCELLANEOUS PROVISIONS
THIS FARE MUST NOT BE USED TO CALCULATE A
DIFFERENTIAL.
我想請問一下，我們原定7月5日阿提哈德班機飛倫敦，但我祖父於昨天6月23過世，需於7月7日舉行追思造別式，依台灣習俗，要在這天之後，才算完成治喪，所以機票不得不取消，但這張票只能延期，不能退票，後來取得長輩諒解，同意我們成行，但還是需要延期，可是我打電話到代理旅行社(金界旅行社)問，她的答覆是這張票的改票規則，必須付150元美金+金界公司手續費2000元，大約6700元，我們一家人總共4人，所以得繳約26800元手續費，後來我去查票價規則，延期手續費內容中有提到乘客或家人死亡可以免除，我又打電話去金界問，她居然說，我票是線上訂的，必須自己去公司申請，我有表明我願意付2000手續費，請他們幫我處理，她卻說，他們處理一定要收那150元美金(而且強調是阿提哈德航空收的)+2000元，我的疑問是他們既然可以幫我改票，只要他們跟阿提哈德說明，因為既然罰金是航空公司收的，那就不用跟我們收取的，我們只要附上證明就好了。有沒有人知道這種情形怎麼處理。
還有，相關證明，如死亡證明如何取得英文譯本，訃聞也是，請知道的前輩，指點一下，因為時間很急迫，限期內不處理，這幾張機票就變廢票了~
以下是票價規則：
票價基礎： MRTTWI
PENALTIES
FARE RULE
CHANGES
ANY TIME
CHARGE USD 120.00 FOR REISSUE/REVALIDATION.
WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
OFFICIAL DOCUMENTATION REQUIRED IN THE CASE OF
DEATH OF PASSENGER/FAMILY MEMBER
-----------------------------------------------
CANCELLATIONS
ANY TIME
CHARGE USD 150.00 FOR CANCEL/NO-SHOW/REFUND.
WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
NO SHOW CHARGE IS NOT APPLICABLE FOR INFANT
WITHOUT A SEAT
-------------------------------------------------
OFFICIAL DOCUMENTATION REQUIRED IN THE CASE OF
DEATH OF PASSENGER/FAMILY MEMBER
CHANGES/CANCELLATIONS
ANY TIME
CHARGE USD 120.00 FOR NO-SHOW.
WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
NO SHOW CHARGE IS NOT APPLICABLE FOR INFANT
WITHOUT A SEAT
-------------------------------------------------
OFFICIAL DOCUMENTATION REQUIRED IN THE CASE OF
DEATH OF PASSENGER/FAMILY MEMBER
GENERAL RULE - APPLY UNLESS OTHERWISE SPECIFIED
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
CANCELLATIONS -
WHEN COMBINED WITH A NON-REFUNDABLE FARE -TICKET
IS NON-REFUNDABLE.
WHEN COMBINED WITH A REFUNDABLE FARE - APPLY
HIGHEST PENALTY OF ALL FARE COMPONENTS.
SALES RESTRICTIONS
TICKETS MUST BE ISSUED ON THE STOCK OF EY.
IF THE FARE COMPONENT IS ON
ALL OF THE FOLLOWING IN ANY COMBINATION
ANY EY FLIGHT
ANY JU FLIGHT.
TICKETS MUST BE ISSUED ON THE STOCK OF EY OR JU.
TRAVEL RESTRICTIONS
NO TRAVEL DATE RESTRICTIONS APPLY.
RULE APPLICATION AND OTHER CONDITIONS
NOTE - THE FOLLOWING TEXT IS INFORMATIONAL AND NOT
VALIDATED FOR AUTOPRICING.
INTERLINE FARES
APPLICATION
AREA
THESE FARES APPLY
FROM CHINESE TAIPEI.
CLASS OF SERVICE
THESE FARES APPLY FOR FIRST/BUSINESS/ECONOMY CLASS
SERVICE.
TYPES OF TRANSPORTATION
THIS RULE GOVERNS ONE-WAY AND ROUND-TRIP FARES.
FARES GOVERNED BY THIS RULE CAN BE USED TO CREATE
ONE-WAY/ROUND-TRIP/CIRCLE-TRIP/OPEN-JAW JOURNEYS.
FULL AND SEQUENTIAL USE OF FLIGHT COUPONS-
THE TICKET /OR ELECTRONIC TICKET/ IS NOT VALID IF
THE FIRST COUPON HAS NOT BEEN USED AND WILL NOT
BE HONORED IF ALL THE COUPONS ARE NOT USED IN THE
SEQUENCE PROVIDED IN THE TICKET /OR ELECTRONIC
TICKET/.
RBD O/N TO BE BOOKED FOR QF SERVICES.
CAPACITY LIMITATIONS
THE CARRIER SHALL LIMIT THE NUMBER OF PASSENGERS
CARRIED ON ANY ONE FLIGHT AT FARES GOVERNED BY
THIS RULE AND SUCH FARES WILL NOT NECESSARILY BE
AVAILABLE ON ALL FLIGHTS. THE NUMBER OF SEATS,
WHICH THE CARRIER SHALL MAKE AVAILABLE ON A GIVEN
FLIGHT, WILL BE DETERMINED BY THE CARRIER$S BEST
JUDGEMENT.
OTHER CONDITIONS
ALL FARES ARE SUBJECT TO CHANGE OR WITHDRAWAL
WITHOUT NOTICE.
FARES ARE ONLY GUARANTEED IF AUTO-PRICED AND
TICKETED IN GDS ON THE SAME DAY.
--------------------------------------------------
FOR J-/C-/D-/W- LIMO SERVICE AVAILABLE PLEASE
CONTACT EY OFFICE FOR FURTHER INFORMATION.
ELIGIBILITY
NO ELIGIBILITY REQUIREMENTS APPLY.
DAY/TIME
NO DAY/TIME TRAVEL RESTRICTIONS APPLY.
SEASONALITY
NO SEASONAL TRAVEL RESTRICTIONS APPLY.
FLIGHT APPLICATION
THE FARE COMPONENT MUST NOT BE ON
ONE OR MORE OF THE FOLLOWING
ANY EY FLIGHT OPERATED BY GA.
ADVANCE RESERVATIONS/TICKETING
CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL SECTORS.
MINIMUM STAY
NO MINIMUM STAY REQUIREMENTS APPLY.
MAXIMUM STAY
TRAVEL FROM LAST STOPOVER MUST COMMENCE NO LATER THAN
12 MONTHS AFTER DEPARTURE FROM FARE ORIGIN.
STOPOVERS
UNLIMITED STOPOVERS PERMITTED ON THE PRICING UNIT AT
TWD 2000 EACH.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
STOPOVER PERMITTED AT GUESTS OWN EXPENSE.
TRANSFERS
UNLIMITED TRANSFERS PERMITTED ON THE PRICING UNIT.
FARE BREAK AND EMBEDDED SURFACE SECTORS NOT PERMITTED
ON THE FARE COMPONENT.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
AS PER SPECIFIED PUBLISHED ROUTINGS.
COMBINATIONS
END-ON-END NOT PERMITTED. SIDE TRIPS PERMITTED WITH
NO RESTRICTIONS.
OPEN JAWS/ROUND TRIPS/CIRCLE TRIPS
FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS
-TO FORM SINGLE OR DOUBLE OPEN JAWS
A MAXIMUM OF TWO INTERNATIONAL FARE COMPONENTS
PERMITTED.
-TO FORM ROUND TRIPS/CIRCLE TRIPS.
PROVIDED -
COMBINATIONS ARE WITH ANY FARE FOR ANY CARRIER
WITH ANY RULE IN ANY PUBLIC TARIFF.
BLACKOUT DATES
NO BLACKOUT DATES APPLY.
SURCHARGES
FARE RULE
OUTBOUND -
PEAK SURCHARGE OF USD 50.00 PER FARE COMPONENT WILL
BE ADDED TO THE APPLICABLE FARE PER ANY PASSENGER
FROM 02FEB16 THROUGH 06FEB16.
AND - INBOUND -
PEAK SURCHARGE OF USD 50.00 PER FARE COMPONENT WILL
BE ADDED TO THE APPLICABLE FARE PER ANY PASSENGER
FROM 12FEB16 THROUGH 15FEB16.
AND - PEAK SURCHARGE OF USD 50.00 PER FARE COMPONENT
WILL BE ADDED TO THE APPLICABLE FARE PER ANY
PASSENGER FROM 18FEB16 THROUGH 20FEB16.
AND -
WEEKEND SURCHARGE OF USD 10.00 PER FARE COMPONENT
WILL BE ADDED TO THE APPLICABLE FARE PER ANY
PASSENGER ON FRI/SAT.
GENERAL RULE - APPLY UNLESS OTHERWISE SPECIFIED
ORIGINATING AREA 3 -
MISCELLANEOUS/OTHER SURCHARGE OF USD 6.50 PER FARE
COMPONENT WILL BE ADDED TO THE APPLICABLE FARE PER
ADULT/CHILD/INFANT.
ACCOMPANIED TRAVEL
ACCOMPANIED TRAVEL NOT REQUIRED.
HIP/MILEAGE EXCEPTIONS
THE HIGHER INTERMEDIATE POINT RULE DOES NOT APPLY FOR
STOPOVERS.
TICKET ENDORSEMENTS
THE ORIGINAL AND THE REISSUED TICKET MUST BE ANNOTATED
- VALID EY ONLY - AND - NON ENDO - IN THE ENDORSEMENT
BOX.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
ALL TKTS MUST REFLECT THE TRAVEL VALIDITY
-NOT VALID AFTER- IN THE NVA BOX.
CHILDREN DISCOUNTS
CNN/ACCOMPANIED CHILD PSGR 2-11 - CHARGE 75 PERCENT OF
THE FARE.
TICKETING CODE - BASE FARE CODE PLUS CH AND
PERCENT APPLIED.
OR - INF/INFANT WITHOUT A SEAT PSGR UNDER 2 - CHARGE 10
PERCENT OF THE FARE.
TICKETING CODE - BASE FARE CODE PLUS IN AND
PERCENT APPLIED.
OR - INS/INFANT WITH A SEAT PSGR UNDER 2 - CHARGE 75
PERCENT OF THE FARE.
TICKETING CODE - BASE FARE CODE PLUS IN AND
PERCENT APPLIED.
OR - UNN/UNACCOMPANIED CHILD PSGR 5-11 - CHARGE 100
PERCENT OF THE FARE.
TICKETING CODE - BASE FARE CODE PLUS CH AND
PERCENT APPLIED.
TOUR CONDUCTOR DISCOUNTS
NO DISCOUNTS FOR TOUR CONDUCTORS.
AGENT DISCOUNTS
FARE RULE
AGT/AGENT PSGR - NO DISCOUNT.
GENERAL RULE - APPLY UNLESS OTHERWISE SPECIFIED
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
AGENCY DISCOUNTS APPLY ON Y/J/F CLASS CARRIER
PUBLISHED FARES. CONTACT CARRIER FOR DETAILS.
ALL OTHER DISCOUNTS
NO DISCOUNTS FOR OTHERS.
MISCELLANEOUS PROVISIONS
THIS FARE MUST NOT BE USED TO CALCULATE A
DIFFERENTIAL.
夢醒淚落
死亡證明應是醫院開立, 你看醫院能否開立英文本
蒝味的薇笑
到戶政事務所申請英文證明即可
打敗我的不是天真是天真冷
請問....：
我想請問一下，我們原定7月5日阿提哈德班機飛倫敦，但我祖父於昨天6月23過世，需於7月7日舉行追思造別式，依台灣習俗，要在這天之後，才算完成治喪，所以機票不得不取消，但這張票只能延期，不能退票，後來取得長輩諒解，同意我們成行，但還是需要延期，可是我打電話到代理旅行社(金界旅行社)問，她的答覆是這張票的改票規則，必須付150元美金+金界公司手續費2000元，大約6700元，我們一家人總共4人，所以得繳約26800元手續費，後來我去查票價規則，延期手續費內容中有提到乘客或家人死亡可以免除，我又打電話去金界問，她居然說，我票是線上訂的，必須自己去公司申請，我有表明我願意付2000手續費，請他們幫我處理，她卻說，他們處理一定要收那150元美金(而且強調是阿提哈德航空收的)+2000元，我的疑問是他們既然可以幫我改票，只要他們跟阿提哈德說明，因為既然罰金是航空公司收的，那就不用跟我們收取的，我們只要附上證明就好了。有沒有人知道這種情形怎麼處理。
還有，相關證明，如死亡證明如何取得英文譯本，訃聞也是，請知道的前輩，指點一下，因為時間很急迫，限期內不處理，這幾張機票就變廢票了~
以下是票價規則：.....
既然 那家代理旅行社 說的那麼絕， 你就自己去跟 阿提哈德航空網站寫信去申訴
可點中文，請看下列是阿提哈德航空的 『contact us』專用頁， 試試看吧，
搞不好 你一毛錢都不用給那家濫代理店賺。
http://www.etihadcargo.com/
http://www.etihad.com/zh-cn/about-us/contact-us/our-offices/
上面是 中國成都 阿提哈德航空 24h的聯絡處， 打去問問看吧！
希望有幫到你。
我想請問一下，我們原定7月5日阿提哈德班機飛倫敦，但我祖父於昨天6月23過世，需於7月7日舉行追思造別式，依台灣習俗，要在這天之後，才算完成治喪，所以機票不得不取消，但這張票只能延期，不能退票，後來取得長輩諒解，同意我們成行，但還是需要延期，可是我打電話到代理旅行社(金界旅行社)問，她的答覆是這張票的改票規則，必須付150元美金+金界公司手續費2000元，大約6700元，我們一家人總共4人，所以得繳約26800元手續費，後來我去查票價規則，延期手續費內容中有提到乘客或家人死亡可以免除，我又打電話去金界問，她居然說，我票是線上訂的，必須自己去公司申請，我有表明我願意付2000手續費，請他們幫我處理，她卻說，他們處理一定要收那150元美金(而且強調是阿提哈德航空收的)+2000元，我的疑問是他們既然可以幫我改票，只要他們跟阿提哈德說明，因為既然罰金是航空公司收的，那就不用跟我們收取的，我們只要附上證明就好了。有沒有人知道這種情形怎麼處理。
還有，相關證明，如死亡證明如何取得英文譯本，訃聞也是，請知道的前輩，指點一下，因為時間很急迫，限期內不處理，這幾張機票就變廢票了~
以下是票價規則：.....
既然 那家代理旅行社 說的那麼絕， 你就自己去跟 阿提哈德航空網站寫信去申訴
可點中文，請看下列是阿提哈德航空的 『contact us』專用頁， 試試看吧，
搞不好 你一毛錢都不用給那家濫代理店賺。
http://www.etihadcargo.com/
http://www.etihad.com/zh-cn/about-us/contact-us/our-offices/
上面是 中國成都 阿提哈德航空 24h的聯絡處， 打去問問看吧！
希望有幫到你。
錢程似錦
你想一想，旅行社不會確定是不是真的不用收那USD150，萬一航空公司說要收，旅行社跟你說不用收，那旅行社如何處理?
你直接跟航空公司接洽是比較快又可以省錢。
你直接跟航空公司接洽是比較快又可以省錢。
笑我孤陋
建議您直接打到中國的上海阿提哈德航空詢問
台灣的金界是不會幫你處理的
如果你是自己釘就打去中國阿提的客服
金界免了
台灣的金界是不會幫你處理的
如果你是自己釘就打去中國阿提的客服
金界免了
墨染錦年
直接打電話就好
可以直接講中文
證明搞不好就中文的就行
也不用翻譯了
可以直接講中文
證明搞不好就中文的就行
也不用翻譯了
輕舞飛揚
感謝各位前輩熱心的協助，我有打電話到中國的阿提哈德，她們的回覆是"家屬"死亡是指直系，父母親、兄弟姊妹，隔代不行，我有跟他解釋，祖父母在台灣法律上是也是直系，不過她還是說不行，所以只好付了這些罰金，心中真的很沉痛，因為真的是突發事故，非不得已的，大家都知道，接下來還有已經訂的飯店和一些交通票券全都得處理，尤其是像歐洲之星，等於是算廢票了。
時光終於把熱情耗盡
建議寫個mail給etihad~~ 祖父母算是family member, 我想很多人應該都同意
試試反正也沒損失, 你也不是無理取鬧
對方沒知識, 祖父母是直系親屬, 全世界都差不多定義啦
試試反正也沒損失, 你也不是無理取鬧
對方沒知識, 祖父母是直系親屬, 全世界都差不多定義啦
長得醜活得久
建議寫個mail給etihad~~ 祖父母算是family member, 我想很多人應該都同意
試試反正也沒損失, 你也不是無理取鬧
對方沒知識, 祖父母是直系親屬, 全世界都差不多定義啦
真的嗎?我再試試看~感謝提醒，因為最近跟金界和中國分處這樣一來一往，又聽到中國分處這樣說，真的是已經無心跟他們爭論，只好認了~為了二萬多元罰金，打起精神，再試試看~
試試反正也沒損失, 你也不是無理取鬧
對方沒知識, 祖父母是直系親屬, 全世界都差不多定義啦
真的嗎?我再試試看~感謝提醒，因為最近跟金界和中國分處這樣一來一往，又聽到中國分處這樣說，真的是已經無心跟他們爭論，只好認了~為了二萬多元罰金，打起精神，再試試看~
無心看風景
真的嗎?我再試試看~感謝提醒，因為最近跟金界和中國分處這樣一來一往，又聽到中國分處這樣說，真的是已經無心跟他們爭論，只好認了~為了二萬多元罰金，打起精神，再試試看~
打電話去溝通未必妥當，因為你不確定客服是否想敷衍了事
寫email就不ㄧ樣，白紙黑字，對方ㄧ定得照規矩
反正試試沒損失，也盡力了，也算有憑有據；至少我認為把祖父母視為family member很合理
打電話去溝通未必妥當，因為你不確定客服是否想敷衍了事
寫email就不ㄧ樣，白紙黑字，對方ㄧ定得照規矩
反正試試沒損失，也盡力了，也算有憑有據；至少我認為把祖父母視為family member很合理