訂Cebu Pacific航空機票出了問題
傾一世等一人
我覺得它的意思是說<幫你在RECORD上註明正確名字>，而且還會寄一個備份給你，不是嗎?
我的比較麻煩，訂錯目的地，需要rebook，還要另外加機票差額和罰款，但是他不直接說如何rebook，又不說錢該如何付，只說不可用信用卡...然後最後說，可以到飛機起飛那天再付，但他們有更改(也許是費用也許是繳費期限..)的權利。真是打敗了。
我的比較麻煩，訂錯目的地，需要rebook，還要另外加機票差額和罰款，但是他不直接說如何rebook，又不說錢該如何付，只說不可用信用卡...然後最後說，可以到飛機起飛那天再付，但他們有更改(也許是費用也許是繳費期限..)的權利。真是打敗了。
懶癌晚期
to angelajackie:
我也和妳遇到同樣的問題耶 我是訂桃園~馬尼拉部份的last name的一個名字
給拼錯了 之前寄了好幾次的mail給他們 結果都沒理 最後我直接用他們寄給我的e-Ticket transaction receipt回覆 他們才有回 覆我 內容是:
Good day!
Please be inform ed that we cannot directly change the name of the passenger in your booking and transaction receipt since it has been ticket ed and finaliz ed .
A notation is already indicat ed in your record that the correct name should read as LISENG/WANG MR. However, we cannot guarantee that the passenger would not encounter problem at the check-in counter and immigration since it is still their discretion whether to acknowledge the guest or not. Please print the confirmation receipt you receiv ed through your email and present it upon check-in together with the passenger's valid ID.
Should you ne ed more information regarding this, please call our 24-hour Call Center at (+632) 70-20-888.
但我在馬尼拉~kalibo的名字 是正確的 不知如果我把他們回覆我的這封mail列印
後拿到機場check-in 不知會不會有問題?到時會不會上不了飛機咧 :-S
感覺他的回覆有與沒有也沒什麼差呀 真傷腦筋啊
我也和妳遇到同樣的問題耶 我是訂桃園~馬尼拉部份的last name的一個名字
給拼錯了 之前寄了好幾次的mail給他們 結果都沒理 最後我直接用他們寄給我的e-Ticket transaction receipt回覆 他們才有回 覆我 內容是:
Good day!
Please be inform ed that we cannot directly change the name of the passenger in your booking and transaction receipt since it has been ticket ed and finaliz ed .
A notation is already indicat ed in your record that the correct name should read as LISENG/WANG MR. However, we cannot guarantee that the passenger would not encounter problem at the check-in counter and immigration since it is still their discretion whether to acknowledge the guest or not. Please print the confirmation receipt you receiv ed through your email and present it upon check-in together with the passenger's valid ID.
Should you ne ed more information regarding this, please call our 24-hour Call Center at (+632) 70-20-888.
但我在馬尼拉~kalibo的名字 是正確的 不知如果我把他們回覆我的這封mail列印
後拿到機場check-in 不知會不會有問題?到時會不會上不了飛機咧 :-S
感覺他的回覆有與沒有也沒什麼差呀 真傷腦筋啊
怪我眼瞎
我發現似乎要驚悚的標題它們回信比較快耶！！
我昨晚紀的今天收到,如下
Good day!
Pls be advised that as one of the ticket restrictions name change or correction of names is not permitted. Any office is not allowed to change the name on the ticket. We can only put a notation on the booking the correct passenger? name and you have to present two valid photo id upon check in however it is still the discretion of the check in.
Thanks & Regards,
mikka
Service Desk - Call Center & Ticketing
--------------------------------------------------------------------------------
From: Lin angela [mailto:[email protected]]
Sent: Thursday, April 26, 2007 2:17 AM
To: CEB Online Reservation - Manila
Subject: RE: Doesn't CEBU 's any service system have the thoughtful and convenient service for customers to correct the unexpectedly mistake?
Good day,
Thanks for your returning mail to me. I appreciate that. I thought CEB is considerate and thoughtful for customers from Taiwan but disappointedly it's really unbelievable for me and hard to accept that it's just a piece of cake for your reservation service to change my first name of the ticket i booked from Manila to Kalibo last week.
According to your advice, I HAD BETTER to cancel and apply for refund the said booking for myself and book again online. In this regard, you cannot assure me if the previously quoted fares are still available due, fares are subject to change without prior notice. Refunds for credit card transaction are processed minimum of 60 working days. That's ridiculous!! Then I'm wondering what kind of the service system it is.
Because i don't mean at all to cancel this ticket, i just unexpectedly keyed the booking system wrongly; i key the wrong first name of mine, if i have to cancel the ticket, then i have to pay extra fees, and spend some time, right? Actually , it's unfair and this kind of serveice is not what we customers would like to see. I just hopefully ask you to do me a favor to "correct" it!! Or you can tell me which CEB'S serveice system can directly change the ticket for me by mail.
Thanks.
所以除了要帶護照,另外帶兩張有照片的證件以咨證明, 我想信用卡收據也要帶著, 回覆的信也要印出來, 但都無法garantee, well.......感覺是要碰運氣, 而且可能來回都要被懷疑身份之類的事發生,.....不知在馬尼拉會不會對我加以刁難就像我朋友在峇里島遇到的事一樣,手機放在籃子忘了拿,在上機前十分鐘我們衝到一樓拿,但被一旁官員拉到一間小辦公室,直說要意思意思給點錢吧,我說不要,對方知道我們很急著要走,硬是不讓步,朋友不介意花錢消災,只好由我問價,他開大約200元台幣,我在峇里島學會的本事殺價不自覺就拿出來,硬是要殺100元,它們不要,我當然臭臉,欺負我們黃種人, 我朋友就把剩下全部盧比及我身上的掏出來,總價不知多少,不會超過200就是, 總之不太舒服, 巴里島人善良但官員真是有夠.....
不過朋友勸我不過就是200元,就當保管費囉
我也和妳遇到同樣的問題耶 我是訂桃園~馬尼拉部份的last name的一個名字
給拼錯了 之前寄了好幾次的mail給他們 結果都沒理 最後我直接用他們寄給我的e-Ticket transaction receipt回覆 他們才有回 覆我 內容是:
Good day!
Please be inform ed that we cannot directly change the name of the passenger in your booking and transaction receipt since it has been ticket ed and finaliz ed .
A notation is already indicat ed in your record that the correct name should read as LISENG/WANG MR. However, we cannot guarantee that the passenger would not encounter problem at the check-in counter and immigration since it is still their discretion whether to acknowledge the guest or not. Please print the confirmation receipt you receiv ed through your email and present it upon check-in together with the passenger's valid ID.
Should you ne ed more information regarding this, please call our 24-hour Call Center at (+632) 70-20-888.
但我在馬尼拉~kalibo的名字 是正確的 不知如果我把他們回覆我的這封mail列印
後拿到機場check-in 不知會不會有問題?到時會不會上不了飛機咧 :-S
感覺他的回覆有與沒有也沒什麼差呀 真傷腦筋啊[/quote]
我昨晚紀的今天收到,如下
Good day!
Pls be advised that as one of the ticket restrictions name change or correction of names is not permitted. Any office is not allowed to change the name on the ticket. We can only put a notation on the booking the correct passenger? name and you have to present two valid photo id upon check in however it is still the discretion of the check in.
Thanks & Regards,
mikka
Service Desk - Call Center & Ticketing
--------------------------------------------------------------------------------
From: Lin angela [mailto:[email protected]]
Sent: Thursday, April 26, 2007 2:17 AM
To: CEB Online Reservation - Manila
Subject: RE: Doesn't CEBU 's any service system have the thoughtful and convenient service for customers to correct the unexpectedly mistake?
Good day,
Thanks for your returning mail to me. I appreciate that. I thought CEB is considerate and thoughtful for customers from Taiwan but disappointedly it's really unbelievable for me and hard to accept that it's just a piece of cake for your reservation service to change my first name of the ticket i booked from Manila to Kalibo last week.
According to your advice, I HAD BETTER to cancel and apply for refund the said booking for myself and book again online. In this regard, you cannot assure me if the previously quoted fares are still available due, fares are subject to change without prior notice. Refunds for credit card transaction are processed minimum of 60 working days. That's ridiculous!! Then I'm wondering what kind of the service system it is.
Because i don't mean at all to cancel this ticket, i just unexpectedly keyed the booking system wrongly; i key the wrong first name of mine, if i have to cancel the ticket, then i have to pay extra fees, and spend some time, right? Actually , it's unfair and this kind of serveice is not what we customers would like to see. I just hopefully ask you to do me a favor to "correct" it!! Or you can tell me which CEB'S serveice system can directly change the ticket for me by mail.
Thanks.
所以除了要帶護照,另外帶兩張有照片的證件以咨證明, 我想信用卡收據也要帶著, 回覆的信也要印出來, 但都無法garantee, well.......感覺是要碰運氣, 而且可能來回都要被懷疑身份之類的事發生,.....不知在馬尼拉會不會對我加以刁難就像我朋友在峇里島遇到的事一樣,手機放在籃子忘了拿,在上機前十分鐘我們衝到一樓拿,但被一旁官員拉到一間小辦公室,直說要意思意思給點錢吧,我說不要,對方知道我們很急著要走,硬是不讓步,朋友不介意花錢消災,只好由我問價,他開大約200元台幣,我在峇里島學會的本事殺價不自覺就拿出來,硬是要殺100元,它們不要,我當然臭臉,欺負我們黃種人, 我朋友就把剩下全部盧比及我身上的掏出來,總價不知多少,不會超過200就是, 總之不太舒服, 巴里島人善良但官員真是有夠.....
不過朋友勸我不過就是200元,就當保管費囉
我也和妳遇到同樣的問題耶 我是訂桃園~馬尼拉部份的last name的一個名字
給拼錯了 之前寄了好幾次的mail給他們 結果都沒理 最後我直接用他們寄給我的e-Ticket transaction receipt回覆 他們才有回 覆我 內容是:
Good day!
Please be inform ed that we cannot directly change the name of the passenger in your booking and transaction receipt since it has been ticket ed and finaliz ed .
A notation is already indicat ed in your record that the correct name should read as LISENG/WANG MR. However, we cannot guarantee that the passenger would not encounter problem at the check-in counter and immigration since it is still their discretion whether to acknowledge the guest or not. Please print the confirmation receipt you receiv ed through your email and present it upon check-in together with the passenger's valid ID.
Should you ne ed more information regarding this, please call our 24-hour Call Center at (+632) 70-20-888.
但我在馬尼拉~kalibo的名字 是正確的 不知如果我把他們回覆我的這封mail列印
後拿到機場check-in 不知會不會有問題?到時會不會上不了飛機咧 :-S
感覺他的回覆有與沒有也沒什麼差呀 真傷腦筋啊[/quote]
煙雨扶蘇
我被這個航空氣到快嘔血,一開始是付了錢可是沒有給我confirm email,打了無數通沒人接聼還扣錢的越洋電話,發了無數封email,沒人鳥我..我的班機是4/5去,8/5回,還有去長灘的航班,現在急得要命可是又不知道怎麽辦.要cancel航班都這樣麻煩.幾乎每個email我都試過了...電話扣了我超多錢的,神奇的是無人接聼居然也猛扣錢,莫名其妙就被扣了好多錢...心痛阿
我有個問題是:當時機票價格變化很厲害,所以他的兩張機票(一張MANILA往返,一張長灘往返),我的是2趟都是往返分開買,因爲我朋友一買完價格馬上就漲了所以我就等到第二天才買,我再擔心這樣的話如果refund是不是要扣雙倍價錢阿..如果是就虧大了!!!
有什麽辦法能儘快cancel flight啊,我真是要急死了!!
我有個問題是:當時機票價格變化很厲害,所以他的兩張機票(一張MANILA往返,一張長灘往返),我的是2趟都是往返分開買,因爲我朋友一買完價格馬上就漲了所以我就等到第二天才買,我再擔心這樣的話如果refund是不是要扣雙倍價錢阿..如果是就虧大了!!!
有什麽辦法能儘快cancel flight啊,我真是要急死了!!
萬花叢中一朵菊
我被這個航空氣到快嘔血,一開始是付了錢可是沒有給我confirm email,打了無數通沒人接聼還扣錢的越洋電話,發了無數封email,沒人鳥我..我的班機是4/5去,8/5回,還有去長灘的航班,現在急得要命可是又不知道怎麽辦.要cancel航班都這樣麻煩.幾乎每個email我都試過了...電話扣了我超多錢的,神奇的是無人接聼居然也猛扣錢,莫名其妙就被扣了好多錢...心痛阿
我有個問題是:當時機票價格變化很厲害,所以他的兩張機票(一張MANILA往返,一張長灘往返),我的是2趟都是往返分開買,因爲我朋友一買完價格馬上就漲了所以我就等到第二天才買,我再擔心這樣的話如果refund是不是要扣雙倍價錢阿..如果是就虧大了!!!
有什麽辦法能儘快cancel flight啊,我真是要急死了!!
這段是之前的棧友詢問的結果
The refund fee of Php 1,500.00 is charged per ticket. Since your booking is round trip and 1 ticket was issued only Php 1,500.00 will be deducted.
看起來他是照機票來收錢的，如果你來回都在不同機票上的話，可能是要收兩次
詳細的話你可以往上爬文
我有個問題是:當時機票價格變化很厲害,所以他的兩張機票(一張MANILA往返,一張長灘往返),我的是2趟都是往返分開買,因爲我朋友一買完價格馬上就漲了所以我就等到第二天才買,我再擔心這樣的話如果refund是不是要扣雙倍價錢阿..如果是就虧大了!!!
有什麽辦法能儘快cancel flight啊,我真是要急死了!!
這段是之前的棧友詢問的結果
The refund fee of Php 1,500.00 is charged per ticket. Since your booking is round trip and 1 ticket was issued only Php 1,500.00 will be deducted.
看起來他是照機票來收錢的，如果你來回都在不同機票上的話，可能是要收兩次
詳細的話你可以往上爬文
我願捐出班主任保衛國家
不知這些規則有沒有用? 上面也沒說若遇自然災害, 票和錢要怎樣辦?我們的權利又是什麼?因為我們定七月去?若不巧颱風來呢?
Thank you for booking with Cebu Pacific! Here are some important reminders to ensure your hassle-free, FUN flight with us:
Don? forget to print this out and present this together with your valid photo ID upon check-in. Your name in the photo-ID should match the guest name that you entered when you booked for the flight. Here? a list of the accepted photo IDs: Passport, Social Security System (SSS) ID, Tax Identification Number ID with photo, Credit card with photo and Driver? license. Failure to present a valid photo ID will result in your being refused check-in.
Flight changes are allowed with the payment of applicable fees and any fare difference. Rebooking penalty: PHP 300 per sector per guest for domestic flights; PHP 1500 / HKD 250 per sector per guest for Hong Kong flights; PHP 1500 / SGD 50 per sector per guest for Singapore flights; PHP 1500 / MYR 100 per sector per guest for Kuala Lumpur flights; PHP 1500/ THB 1200 per sector per guest for Bangkok flights; PHP 1500 / IDR 290,000 per sector per guest for Jakarta flights and PHP 1500 / TWD 700 per sector per guest for Taipei flights. Refund penalty: PHP 300 per ticket for domestic flights; PHP 1500 / HKD 250 per ticket for Hong Kong flights; PHP 1500 / SGD 50 per ticket for Singapore flights; PHP 1500 / MYR 100 per ticket for Kuala Lumpur flights; PHP 1500/ THB 1200 per ticket for Bangkok flights; PHP 1500 / IDR 290,000 per ticket for Jakarta flights and PHP 1500 / TWD 700 per ticket for Taipei flights.
Guests who failed to show up on their flight or failed to cancel their booking before 1400H the day prior to their scheduled departure will be charged the No-show / Non user's fee of PHP 200 per sector per guest for domestic flights or PHP 1500 / HKD 250 per sector per guest for Hong Kong flights; PHP 1500 / SGD 50 per sector per guest for Singapore flights; PHP 1500 / MYR 100 per sector per guest for Kuala Lumpur flights; PHP 1500/ THB 1200 per sector per guest for Bangkok flights; PHP 1500/ IDR 290,000 per sector per guest for Jakarta flights; PHP 1500/ TWD 700 per sector per guest for Taipei flights.
For those taking the International flights from Manila, please proceed to Ninoy Aquino International Airport (NAIA) International Passenger Terminal 1 and for those taking domestic flights coming from Manila, please proceed to Manila Domestic Passenger Terminal 1, Domestic Airport Road, Pasay City.
Guests travelling to the Philippines from international sectors must have a copy or print-out of the e-Ticket as proof of onward reservation as required by Philippine Immigration laws.
If you booked a promo fare, the applicable fare rules are indicated on the website. Please search for the promo fare and click on the 'Rules' button in the 'Confirm' page. This is found on the third step of the booking process. Or you may also refer to the main banner ad on the homepage featuring the promo fare. For further questions, please contact our Call Center at +632 70-20-888.
Filipino guests travelling from the Philippines to international sectors shall pay Philippine Travel Tax amounting to P1,620 at the respective airport in the Philippines prior to departure.
ONLINE TERMS AND CONDITIONS
In addition to all other applicable tariffs, conditions of carriage, rules, regulations, fares, charges, policies, guidelines, disclaimers, terms or conditions (collectively, the "Terms"), as a registered or unregistered, authorized or non-authorized user (including user's invitees and all other persons with access to user's passwords) (collectively, "Users") of Cebu Pacific's internet services, you are voluntarily, expressly and knowingly hereby agreeing that these Online terms & Conditions apply to your access and use of Cebu Pacific's internet services, and that you are bound by them. If you do not agree, you must not use or permit others to use Cebu Pacific's internet services.
Online Bookings
Online bookings must be made at least 3 hours before and no more than 330 days before date of travel.
Payment, Issuance of e-Ticket and Airport Check-in
Only Visa and Mastercard cards will be accepted for online payment
It is not necessary that cardholder is part of traveling party. You may purchase a ticket for your relatives and friends and simply email to them the e-Ticket transaction receipt.
Cebu Pacific e-Tickets will be issued for all bookings made and paid online. The e-Ticket transaction receipt shall be sent to the specified email address shortly after the online payment is done. Should the owner of the designated email address not receive the transaction receipt in 30 minutes, guest may call the Cebu Pacific Call Center at (632) 70-20-888.
Guests are required to print the e-Ticket transaction receipt for their reference and to gain entry into the airport.
Guests should present a valid photo ID upon check-in. The name in the photo-ID should match the guest name that was entered upon booking. Sample valid photo IDs are as follows: Passport, Social Security System (SSS) ID, Tax Identification Number ID with photo, Credit card with photo and Driver"s License.
Failure to present a valid photo ID will result in your being refused check-in.
Manila to Hong Kong flights utilize the Ninoy Aquino International Airport (NAIA) International Passenger Terminal 1, while domestic flights coming from Manila utilise the Manila Domestic Passenger Terminal 1 at Domestic Airport Road, Pasay City.
Cebu Pacific reserves the right to refuse you or your baggage if, in the exercise of reasonable discretion, we determine that the payment of your fare has been done fraudulently or unlawfully.
Cebu Pacific may require you to present the credit card used for the transaction during check-in. For this purpose, we recommend that you bring the credit card used when traveling. If you are booking for a third party, we advise that a photocopy of the front of the credit card used for the transaction be given to such third party as we may likewise request for a copy thereof.
Special Handling Cases and Discounts
Special cases and discounts with documentation requirements may not be booked via the website. These cases shall be coursed through the Call Center at (632) 70-20-888 or through our Ticket Offices. These cases/discounts with documentation requirements include unaccompanied minor, expectant mothers, incapacitated guests, senior citizen, travel tax discount and tax exemption discount.
Guest Responsibilities
The Cebu Pacific internet services are for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, transform, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the services.
You must keep your e-Ticket number secure and protected from unauthorized access or use. You represent that you are at least 18 years of age to use Cebu Pacific's internet services in accordance with all terms & conditions herein and to create binding legal obligations for any liability you may incur as a result of the use of this site.
You understand that you are financially responsible for all uses of this site by you. You also warrant that all information supplied by you or members of your traveling party is true and correct.
General Information / limitation
All e-tickets purchased through these services are subject to Cebu Pacific's Conditions of Contract and General Conditions of Carriage.
Quoted fares may not include all applicable airport or guest taxes, which must be paid by each guest. Such information may be quoted alongside the fare and included in the total due.
Some airports will also require guest facilities charges which will be paid by the guest at the airport.
Cebu Pacific reserves the right to terminate and restrict access to its internet services without prior notice or explanation.
To the maximum extent permitted by law, Cebu Pacific is not liable for any injury, loss, claim, damage, including those based in negligence, whether actual, incidental or consequential (including, but not limited to, lost profits or special damages) which arises out of or is any way connected with Cebu Pacific's internet services.
Security
Cebu Pacific will take all reasonable measures to ensure that information you transmit to Cebu Pacific using its internet services will remain confidential and protected from unauthorised access but Cebu Pacific does not warrant against unauthorised access and will not be liable for any unauthorised access by any means to that information.
Jurisdiction
This agreement is governed by the laws of the Republic of the Philippines and you agree to submit to the exclusive jurisdiction of the courts of the Republic of the Philippines, to the exclusion of all others.
CONDITIONS OF CARRIAGE:
General Information
The time shown on flight coupons is the estimated time of flight departure. The guest must be at the airport check-in counter (or other site specified by Carrier) no later than forty-five (45) minutes before PUBLISHED departure time.
Lack of travel documents required, or late presentation of guest at check-in counter, entails denial of acceptance on the flight, without liability to Carrier.
In addition, should the guest fail to depart, the Carrier will be free to cancel all reservations for connecting or return flight.
Please refer to the Carrier\? Conditions of Carriage for Guests and Baggage for a complete text thereof.
Free Baggage Allowance and Handcarried Baggage
Guests are allowed free baggage allowance of 20 kilograms. Infant tickets are NOT entitled to free baggage allowance except where seats are occupied and corresponding ADULT fares are paid.
Guests are allowed to carry one (1) piece of handcarried baggage not weighing more than seven (7) kgs per guest. The sum of the outside dimensions of each piece of handcarried baggage should not exceed 115cms (45 inches) including protrusions. Dimensions: 55cms + 40cms + 20cms ( length + width + height ).
For handcarried baggage, (a) any item exceeding the specified dimensions will be weighed and tagged according to the Rules and Regulations of Checked Baggage; (b) contents can only be personal effects and can be readily opened for inspection; (c) all pieces must fit under the seat or in the overhead bin.
In addition to the free baggage allowance, these articles may be carried free provided they remain in the guest? custody during the flight: (1) ladies handbag, pocket book, or purse; (2) overcoat wrap or blanket; (3) small camera and/or a pair of binoculars; (4) reasonable amount of reading material for the flight; (5) infant? food for consumption in flight, infants carrying basket; and (6) a pair of crutches and/or braces or other prosthetic device for the guest? use.
An infant? carrying basket, guest? fully collapsible wheelchair, crutches, braces, or prosthetic devices may be carried in the aircraft cargo compartment instead of in the guest cabin free-of-charge in addition to the free baggage allowance.
Medicines and toiletries in limited quantities which are necessary or appropriate for the guest during the journey, such as non-aerosol hairsprays, perfumes, and medicines containing alcohol, may be carried.
Restricted and Dangerous Articles in Baggage
For safety reasons, the following dangerous articles are not allowed to be carried in the guests baggage: Compressed gases (deeply refrigerated, flammable, non-flammable and poisonous) such as butane, oxygen, liquid nitrogen, aqualung cylinders; corrosives such as acids, alkalis, mercury and wet cell batteries; explosives, munitions, fireworks and flares; flammable liquids and solids such as lighter fuel, matches, paints, thinners, fire-lighters; radioactive materials; brief-cases and attach矇 cases with installed alarm devices; oxidizing materials such as bleaching powder, peroxides; poisons and infectious substances such as insecticides, weed killers and live virus materials; and other dangerous articles such as magnetized material, offensive or irritating materials. Many of these articles can be carried as cargo provided they are packed in accordance with cargo regulations.
Notice of Government Imposed Taxes, Fees and Charges
The price of the ticket may include taxes, fees, and charges which are imposed on air transportation by government authorities. These taxes, fees, and charges, which may represent a significant portion of the cost of air travel, are either included in the fare, or shown separately in the ?AX/FEE/CHARGES??box(es) of this ticket. The guest may also be required to pay taxes, fees, and charges not already collected.
Notice
If the guests journey involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention may be applicable and the Convention governs and in most cases limits the liability of carriers for death or personal injury and in respect of loss of or damage to baggage.
CONDITIONS OF CARRIAGE
General Information
The time shown on flight coupons is the estimated time of flight departure. The guest must be at the airport check-in counter (or other site specified by Carrier) no later than forty-five (45) minutes before PUBLISHED departure time.
Lack of travel documents required, or late presentation of guest at check-in counter, entails denial of acceptance on the flight, without liability to Carrier.
In addition, should the guest fail to depart, the Carrier will be free to cancel all reservations for connecting or return flight.
Please refer to the Carrier? Conditions of Carriage for Guests and Baggage for a complete text thereof.
Free Baggage Allowance and Handcarried Baggage
Guests are allowed free baggage allowance of 20 kilograms. Infant tickets are NOT entitled to free baggage allowance except where seats are occupied and corresponding ADULT fares are paid.
Guests are allowed to carry one (1) piece of handcarried baggage not weighing more than seven (7) kgs per guest. The sum of the outside dimensions of each piece of handcarried baggage should not exceed 115cms (45 inches) including protrusions. Dimensions: 55cms + 40cms + 20cms ( length + width + height ).
For handcarried baggage, (a) any item exceeding the specified dimensions will be weighed and tagged according to the Rules and Regulations of Checked Baggage; (b) contents can only be personal effects and can be readily opened for inspection; (c) all pieces must fit under the seat or in the overhead bin.
In addition to the free baggage allowance, these articles may be carried free provided they remain in the guest? custody during the flight: (1) lady? handbag, pocket book, or purse; (2) overcoat wrap or blanket; (3) small camera and/or a pair of binoculars; (4) reasonable amount of reading material for the flight; (5) infant? food for consumption in flight, infants carrying basket; and (6) a pair of crutches and/or braces or other prosthetic device for the guest? use.
An infant? carrying basket, guest? fully collapsible wheelchair, crutches, braces, or prosthetic devices may be carried in the aircraft cargo compartment instead of in the guest cabin free-of-charge in addition to the free baggage allowance.
Medicines and toiletries in limited quantities which are necessary or appropriate for the guest during the journey, such as non-aerosol hairsprays, perfumes, and medicines containing alcohol, may be carried.
Restricted and Dangerous Articles in Baggage
For safety reasons, the following dangerous articles are not allowed to be carried in the guests??baggage: Compressed gases (deeply refrigerated, flammable, non-flammable and poisonous) such as butane, oxygen, liquid nitrogen, aqualung cylinders; corrosives such as acids, alkalis, mercury and wet cell batteries; explosives, munitions, fireworks and flares; flammable liquids and solids such as lighter fuel, matches, paints, thinners, fire-lighters; radioactive materials; brief-cases and attach矇 cases with installed alarm devices; oxidizing materials such as bleaching powder, peroxides; poisons and infectious substances such as insecticides, weed killers and live virus materials; and other dangerous articles such as magnetized material, offensive or irritating materials. Many of these articles can be carried as cargo provided they are packed in accordance with cargo regulations.
Notice of Government Imposed Taxes, Fees and Charges
The price of the ticket may include taxes, fees, and charges which are imposed on air transportation by government authorities. These taxes, fees, and charges, which may represent a significant portion of the cost of air travel, are either included in the fare, or shown separately in the ?AX/FEE/CHARGES??box(es) of this ticket. The guest may also be required to pay taxes, fees, and charges not already collected.
Notice
If the guest? journey involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention may be applicable and the Convention governs and in most cases limits the liability of carriers for death or personal injury and in respect of loss of or damage to baggage.
Conditions of Contract
As used in this contract, ?icket??means the guest ticket and baggage check, or this itinerary/receipt in the case of an electronic ticket, of which these conditions and the notices form part. ?arriage??is equivalent to ?ransportation?? ?arrier??means all air carriers that carry or undertake to carry the guest or his baggage hereunder or perform any other service incidental to such air carriage, ?lectronic ticket??means the Itinerary/Receipt issued by or on behalf of Carrier, the Electronic Coupons and, if applicable, a boarding document. ?arsaw Convention??means the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, 12th October 1929, or that Convention as amended at The Hague, 28th September 1955, whichever may be applicable.
Carriage hereunder is subject to the rules and limitations relating to liability established by the Warsaw Convention unless such carriage is not ?nternational carriage??as defined by that convention.
To the extent not in conflict with the foregoing, carriage and other services performed by each carrier are subject to: (i) provisions contained in this ticket; (ii) applicable tariffs; (iii) Carrier? conditions of carriage and related regulations which are made part hereof (and are available on application at the offices of Carrier), except in transportation between a place in the United States or Canada and any place outside thereof to which tariffs in force in those countries apply.
Carrier? name may be abbreviated in the ticket, the full name and its abbreviation being set forth in Carrier? tariffs, conditions of carriage, regulations or timetables; Carrier? address shall be the airport of departure shown opposite the first abbreviation of Carrier? name in the ticket; the agreed stopping places are those places set forth in this ticket or as shown in Carrier? timetable as scheduled stopping places on the guest? route; carriage to be performed hereunder by several successive carriers is regarded as a single operation.
An air carrier issuing a ticket for carriage over the lines of another air carrier does so only as its Agent.
Any exclusion or limitation of liability of Carrier shall apply to and be for the benefit of agents, servants, and representatives of Carrier and any person whose aircraft is used by Carrier for carriage and its agents, servants and representatives.
Checked baggage will be delivered to bearer of the baggage check. In case of damage to baggage moving in international transportation, complaint must be made in writing to Carrier forthwith after discovery of damage and, at the latest, within 7 days from receipt; in case of delay, complaint must be made within 21 days from date the baggage was delivered. See tariffs or conditions of carriage regarding non-international transportation.
The ticket is good for carriage for one year from date of issue, except as otherwise provided in this ticket, in Carrier? tariffs, conditions of carriage, or related regulations. The fare for carriage hereunder is subject to change prior to commencement of carriage. Carrier may refuse transportation if the applicable fare has not been paid.
Carrier undertakes to use its best efforts to carry the guest and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility for making connections.
Guest shall comply with Government travel requirements, present exit, entry and other required documents and arrive at airport by time fixed by Carrier or, if no time is fixed, early enough to complete departure procedures.
No agent, servant, or representative of Carrier has authority to alter, modify, or waive any provision of this contract.
Holder hereof and his baggage are subject to search for, and seizure of, prohibited materials or substances. Holder refusing to be searched shall not be allowed to board the aircraft.
Refund will be made provided that the unused coupons are surrendered to Carrier within two (2) years after the expiry date of the validity of the ticket. Refunds for credit card transactions are processed within 45 working days.
The following refund fees shall be collected for voluntary refunds: Domestic tickets ??PHP 300.00 ( CAB approval dated December 16,2005 ) ; Hong Kong tickets ??PHP 1,500.00; Singapore tickets ??PHP 1,500.00 (CAB approval dated February 28,2006); Kuala Lumpur tickets ??PHP 1,500; Bangkok tickets ??PHP 1,500; Jakarta tickets ??PHP 1,500; Taipei tickets ??PHP 1,500;
No reservation shall be finalized unless guest purchases a ticket.
A ticket is non-transferable. It can only be used by the person whose name is indicated on the ticket.
Advice to International Guests on Limitations of Liability
Guests on a journey involving an ultimate destination or a stop in a country other than the country of origin are advised that the provisions of a treaty known as the Warsaw Convention may be applicable to the entire journey, including any portion entirely within the country of origin or destination. For such guests on a journey to, from or with an agreed stopping place in the United States of America, the Convention and special contracts of carriage embodied in applicable tariffs provide that the liability of a certain carriers, parties to such contracts, for death of or personal injury to guests is limited in most cases to proven damages not to exceed US$75, 000 per guest and that this liability up to such limit shall not depend on negligence on the part of the Carrier. For such guests traveling by a carrier not a party to such special contracts or on a journey not to, from, or having an agreed stopping place in United States of America, liability of Carrier for death or personal injury to guests is limited in most cases to approximately US$10,000 or US$20, 000.
The names of carriers, parties to such special contracts, are available at all ticket offices of such carriers and may be examined on request. Additional protection can easily be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the Carrier? liability under the Warsaw Convention or such special contracts of carriage. For further information please consult the airline or insurance company representative. Note: The limit of liability of US$75,000 above is inclusive of legal fees and cost except that in case of a claim brought in a state where provision is made for separate award of legal fees and costs, the limit shall be the sum of US$58,000 exclusive of legal fees and costs.
Notice of Baggage Liability and Limitations for International Guests
Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel (including domestic portions of international journeys), the liability limit is approximately US$9.07 per pound (US$20.00 per kilo) for checked baggage and US$400.00 per guest for unchecked baggage. For travel wholly between U.S. points, Federal rules require any limit on an airline? baggage liability to be at least US$1250.00 per guest. Excess valuation may be declared on certain types of articles. Some carriers assume no liability for fragile, valuable or perishable articles. Further information may be obtained from Carrier.
Conditions of Contract for Journeys Entirely Within the Philippines
CHECK-IN TIME ??Check-in counters open two (2) hours before Estimated Time of Departure (ETD). A confirmed reservation shall be cancelled and released to waitlisted guests if the guest fails to check-in at least 45 minutes before PUBLISHED departure time.
REFUSAL OF CARRIAGE ?arrier reserves the right to refuse to board any guest for valid reasons, as provided for in the Carrier? Guest Tariff regulations approved by the CAB.
NOTICE OF INCORPORATED TERMS: The conditions of carriage in air transportation provided by Carrier between points in the Philippines are subject to the applicable tariffs and regulations issued by the Civil Aeronautics Board (CAB), Air Transportation Office (ATO), and other relevant government agencies, which are herein incorporated by reference and made part of these Conditions of Contract. Such incorporated terms include, but are not limited to:
No Show Surcharge (CAB Approval dated February 07, 2000) ??Ticket where reservation was not cancelled before 1400H the day prior to their scheduled departure may be refunded or revalidated only upon payment of surcharge of P200.00 per sector per guest for domestic flights or PHP 1500 / HKD 250 per sector for Hong Kong flights or PHP 1500 / SGD 50 per sector for Singapore flights or PHP 1500 / MYR 100 per sector per guest for Kuala Lumpur flights; PHP 1500/ THB 1200 per sector per guest for Bangkok flights; PHP 1500/ IDR 290,000 per sector per guest for Jakarta flights; PHP 1500/ TWD 700 per sector per guest for Taipei flights.
Identification requirements upon check-in (CAB Resolution No. 148 (86)) ??Valid proof of identity must be presented upon check-in. Otherwise, Carrier shall refuse carriage and invalidate the ticket presented.
Refund procedures (CAB Resolution No. 170 (80)) ??Refund shall be made within two (2) years after expiry date of ticket validity. (CAB Resolution No. 368 (80)) - Carrier shall not refund nor replace lost tickets.; (CAB Approval dated December 16, 2005) ??Refund fee of P300.00 for domestic flights shall be collected for voluntary refunds. Refunds for credit card transactions are processed within 45 workings days.
Denied Boarding Compensation (CAB Economic Regulation No. 7) ??A guest with confirmed reservation who cannot be accommodated despite compliance with Carrier? requirements shall be paid the full value of the remaining coupon of his ticket plus P150.00 as liquidated damages, thereby relieving Carrier from liability, provided the guest complies with Carrier? procedures. There shall be no compensation if (1) the inability to accommodate the guest was due to Government requisitioning space for the flight; (2) the aircraft was substituted for one of lesser capacity for operational/safety reasons, or other causes beyond the control of Carrier; (3) the flight is canceled due to operational/safety reasons, force majeure, weather, strikes, or other causes beyond the control of Carrier; or (4) Carrier arranges for comparable air transportation, enabling the guest to arrive at his at the destination within three hours from scheduled arrival time on the flight where the guest holds confirmed reservation
BAGGAGE LIABILITY ??Unless the guest declares a higher valuation at check-in, Carrier? liability for loss or damage shall be limited to P40.00 per kilogram (CAB Resolution No. 447(88)).
SOLD SUBJECT TO TARIFF REGULATIONS ISSUED BY CEBU PACIFIC AS APPROVED BY THE CIVIL AERONAUTICS BOARD (CAB)
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Please do not reply to this email. If you have questions/ concerns on your flight, you may call us at [b](632) 70-20-888 or email us at [email protected] you for choosing to fly with Cebu Pacific. We look forward to seeing you on the plane!
我都是用這[email protected].回mail給他們 或者到
http://www.cebupacificair.com/promos/faqs-eticket.html到最下面去
,有一個小框框,就把問題填上去,滿快回的, 我還未打過電話去!![/size]
Thank you for booking with Cebu Pacific! Here are some important reminders to ensure your hassle-free, FUN flight with us:
Don? forget to print this out and present this together with your valid photo ID upon check-in. Your name in the photo-ID should match the guest name that you entered when you booked for the flight. Here? a list of the accepted photo IDs: Passport, Social Security System (SSS) ID, Tax Identification Number ID with photo, Credit card with photo and Driver? license. Failure to present a valid photo ID will result in your being refused check-in.
Flight changes are allowed with the payment of applicable fees and any fare difference. Rebooking penalty: PHP 300 per sector per guest for domestic flights; PHP 1500 / HKD 250 per sector per guest for Hong Kong flights; PHP 1500 / SGD 50 per sector per guest for Singapore flights; PHP 1500 / MYR 100 per sector per guest for Kuala Lumpur flights; PHP 1500/ THB 1200 per sector per guest for Bangkok flights; PHP 1500 / IDR 290,000 per sector per guest for Jakarta flights and PHP 1500 / TWD 700 per sector per guest for Taipei flights. Refund penalty: PHP 300 per ticket for domestic flights; PHP 1500 / HKD 250 per ticket for Hong Kong flights; PHP 1500 / SGD 50 per ticket for Singapore flights; PHP 1500 / MYR 100 per ticket for Kuala Lumpur flights; PHP 1500/ THB 1200 per ticket for Bangkok flights; PHP 1500 / IDR 290,000 per ticket for Jakarta flights and PHP 1500 / TWD 700 per ticket for Taipei flights.
Guests who failed to show up on their flight or failed to cancel their booking before 1400H the day prior to their scheduled departure will be charged the No-show / Non user's fee of PHP 200 per sector per guest for domestic flights or PHP 1500 / HKD 250 per sector per guest for Hong Kong flights; PHP 1500 / SGD 50 per sector per guest for Singapore flights; PHP 1500 / MYR 100 per sector per guest for Kuala Lumpur flights; PHP 1500/ THB 1200 per sector per guest for Bangkok flights; PHP 1500/ IDR 290,000 per sector per guest for Jakarta flights; PHP 1500/ TWD 700 per sector per guest for Taipei flights.
For those taking the International flights from Manila, please proceed to Ninoy Aquino International Airport (NAIA) International Passenger Terminal 1 and for those taking domestic flights coming from Manila, please proceed to Manila Domestic Passenger Terminal 1, Domestic Airport Road, Pasay City.
Guests travelling to the Philippines from international sectors must have a copy or print-out of the e-Ticket as proof of onward reservation as required by Philippine Immigration laws.
If you booked a promo fare, the applicable fare rules are indicated on the website. Please search for the promo fare and click on the 'Rules' button in the 'Confirm' page. This is found on the third step of the booking process. Or you may also refer to the main banner ad on the homepage featuring the promo fare. For further questions, please contact our Call Center at +632 70-20-888.
Filipino guests travelling from the Philippines to international sectors shall pay Philippine Travel Tax amounting to P1,620 at the respective airport in the Philippines prior to departure.
ONLINE TERMS AND CONDITIONS
In addition to all other applicable tariffs, conditions of carriage, rules, regulations, fares, charges, policies, guidelines, disclaimers, terms or conditions (collectively, the "Terms"), as a registered or unregistered, authorized or non-authorized user (including user's invitees and all other persons with access to user's passwords) (collectively, "Users") of Cebu Pacific's internet services, you are voluntarily, expressly and knowingly hereby agreeing that these Online terms & Conditions apply to your access and use of Cebu Pacific's internet services, and that you are bound by them. If you do not agree, you must not use or permit others to use Cebu Pacific's internet services.
Online Bookings
Online bookings must be made at least 3 hours before and no more than 330 days before date of travel.
Payment, Issuance of e-Ticket and Airport Check-in
Only Visa and Mastercard cards will be accepted for online payment
It is not necessary that cardholder is part of traveling party. You may purchase a ticket for your relatives and friends and simply email to them the e-Ticket transaction receipt.
Cebu Pacific e-Tickets will be issued for all bookings made and paid online. The e-Ticket transaction receipt shall be sent to the specified email address shortly after the online payment is done. Should the owner of the designated email address not receive the transaction receipt in 30 minutes, guest may call the Cebu Pacific Call Center at (632) 70-20-888.
Guests are required to print the e-Ticket transaction receipt for their reference and to gain entry into the airport.
Guests should present a valid photo ID upon check-in. The name in the photo-ID should match the guest name that was entered upon booking. Sample valid photo IDs are as follows: Passport, Social Security System (SSS) ID, Tax Identification Number ID with photo, Credit card with photo and Driver"s License.
Failure to present a valid photo ID will result in your being refused check-in.
Manila to Hong Kong flights utilize the Ninoy Aquino International Airport (NAIA) International Passenger Terminal 1, while domestic flights coming from Manila utilise the Manila Domestic Passenger Terminal 1 at Domestic Airport Road, Pasay City.
Cebu Pacific reserves the right to refuse you or your baggage if, in the exercise of reasonable discretion, we determine that the payment of your fare has been done fraudulently or unlawfully.
Cebu Pacific may require you to present the credit card used for the transaction during check-in. For this purpose, we recommend that you bring the credit card used when traveling. If you are booking for a third party, we advise that a photocopy of the front of the credit card used for the transaction be given to such third party as we may likewise request for a copy thereof.
Special Handling Cases and Discounts
Special cases and discounts with documentation requirements may not be booked via the website. These cases shall be coursed through the Call Center at (632) 70-20-888 or through our Ticket Offices. These cases/discounts with documentation requirements include unaccompanied minor, expectant mothers, incapacitated guests, senior citizen, travel tax discount and tax exemption discount.
Guest Responsibilities
The Cebu Pacific internet services are for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, transform, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the services.
You must keep your e-Ticket number secure and protected from unauthorized access or use. You represent that you are at least 18 years of age to use Cebu Pacific's internet services in accordance with all terms & conditions herein and to create binding legal obligations for any liability you may incur as a result of the use of this site.
You understand that you are financially responsible for all uses of this site by you. You also warrant that all information supplied by you or members of your traveling party is true and correct.
General Information / limitation
All e-tickets purchased through these services are subject to Cebu Pacific's Conditions of Contract and General Conditions of Carriage.
Quoted fares may not include all applicable airport or guest taxes, which must be paid by each guest. Such information may be quoted alongside the fare and included in the total due.
Some airports will also require guest facilities charges which will be paid by the guest at the airport.
Cebu Pacific reserves the right to terminate and restrict access to its internet services without prior notice or explanation.
To the maximum extent permitted by law, Cebu Pacific is not liable for any injury, loss, claim, damage, including those based in negligence, whether actual, incidental or consequential (including, but not limited to, lost profits or special damages) which arises out of or is any way connected with Cebu Pacific's internet services.
Security
Cebu Pacific will take all reasonable measures to ensure that information you transmit to Cebu Pacific using its internet services will remain confidential and protected from unauthorised access but Cebu Pacific does not warrant against unauthorised access and will not be liable for any unauthorised access by any means to that information.
Jurisdiction
This agreement is governed by the laws of the Republic of the Philippines and you agree to submit to the exclusive jurisdiction of the courts of the Republic of the Philippines, to the exclusion of all others.
CONDITIONS OF CARRIAGE:
General Information
The time shown on flight coupons is the estimated time of flight departure. The guest must be at the airport check-in counter (or other site specified by Carrier) no later than forty-five (45) minutes before PUBLISHED departure time.
Lack of travel documents required, or late presentation of guest at check-in counter, entails denial of acceptance on the flight, without liability to Carrier.
In addition, should the guest fail to depart, the Carrier will be free to cancel all reservations for connecting or return flight.
Please refer to the Carrier\? Conditions of Carriage for Guests and Baggage for a complete text thereof.
Free Baggage Allowance and Handcarried Baggage
Guests are allowed free baggage allowance of 20 kilograms. Infant tickets are NOT entitled to free baggage allowance except where seats are occupied and corresponding ADULT fares are paid.
Guests are allowed to carry one (1) piece of handcarried baggage not weighing more than seven (7) kgs per guest. The sum of the outside dimensions of each piece of handcarried baggage should not exceed 115cms (45 inches) including protrusions. Dimensions: 55cms + 40cms + 20cms ( length + width + height ).
For handcarried baggage, (a) any item exceeding the specified dimensions will be weighed and tagged according to the Rules and Regulations of Checked Baggage; (b) contents can only be personal effects and can be readily opened for inspection; (c) all pieces must fit under the seat or in the overhead bin.
In addition to the free baggage allowance, these articles may be carried free provided they remain in the guest? custody during the flight: (1) ladies handbag, pocket book, or purse; (2) overcoat wrap or blanket; (3) small camera and/or a pair of binoculars; (4) reasonable amount of reading material for the flight; (5) infant? food for consumption in flight, infants carrying basket; and (6) a pair of crutches and/or braces or other prosthetic device for the guest? use.
An infant? carrying basket, guest? fully collapsible wheelchair, crutches, braces, or prosthetic devices may be carried in the aircraft cargo compartment instead of in the guest cabin free-of-charge in addition to the free baggage allowance.
Medicines and toiletries in limited quantities which are necessary or appropriate for the guest during the journey, such as non-aerosol hairsprays, perfumes, and medicines containing alcohol, may be carried.
Restricted and Dangerous Articles in Baggage
For safety reasons, the following dangerous articles are not allowed to be carried in the guests baggage: Compressed gases (deeply refrigerated, flammable, non-flammable and poisonous) such as butane, oxygen, liquid nitrogen, aqualung cylinders; corrosives such as acids, alkalis, mercury and wet cell batteries; explosives, munitions, fireworks and flares; flammable liquids and solids such as lighter fuel, matches, paints, thinners, fire-lighters; radioactive materials; brief-cases and attach矇 cases with installed alarm devices; oxidizing materials such as bleaching powder, peroxides; poisons and infectious substances such as insecticides, weed killers and live virus materials; and other dangerous articles such as magnetized material, offensive or irritating materials. Many of these articles can be carried as cargo provided they are packed in accordance with cargo regulations.
Notice of Government Imposed Taxes, Fees and Charges
The price of the ticket may include taxes, fees, and charges which are imposed on air transportation by government authorities. These taxes, fees, and charges, which may represent a significant portion of the cost of air travel, are either included in the fare, or shown separately in the ?AX/FEE/CHARGES??box(es) of this ticket. The guest may also be required to pay taxes, fees, and charges not already collected.
Notice
If the guests journey involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention may be applicable and the Convention governs and in most cases limits the liability of carriers for death or personal injury and in respect of loss of or damage to baggage.
CONDITIONS OF CARRIAGE
General Information
The time shown on flight coupons is the estimated time of flight departure. The guest must be at the airport check-in counter (or other site specified by Carrier) no later than forty-five (45) minutes before PUBLISHED departure time.
Lack of travel documents required, or late presentation of guest at check-in counter, entails denial of acceptance on the flight, without liability to Carrier.
In addition, should the guest fail to depart, the Carrier will be free to cancel all reservations for connecting or return flight.
Please refer to the Carrier? Conditions of Carriage for Guests and Baggage for a complete text thereof.
Free Baggage Allowance and Handcarried Baggage
Guests are allowed free baggage allowance of 20 kilograms. Infant tickets are NOT entitled to free baggage allowance except where seats are occupied and corresponding ADULT fares are paid.
Guests are allowed to carry one (1) piece of handcarried baggage not weighing more than seven (7) kgs per guest. The sum of the outside dimensions of each piece of handcarried baggage should not exceed 115cms (45 inches) including protrusions. Dimensions: 55cms + 40cms + 20cms ( length + width + height ).
For handcarried baggage, (a) any item exceeding the specified dimensions will be weighed and tagged according to the Rules and Regulations of Checked Baggage; (b) contents can only be personal effects and can be readily opened for inspection; (c) all pieces must fit under the seat or in the overhead bin.
In addition to the free baggage allowance, these articles may be carried free provided they remain in the guest? custody during the flight: (1) lady? handbag, pocket book, or purse; (2) overcoat wrap or blanket; (3) small camera and/or a pair of binoculars; (4) reasonable amount of reading material for the flight; (5) infant? food for consumption in flight, infants carrying basket; and (6) a pair of crutches and/or braces or other prosthetic device for the guest? use.
An infant? carrying basket, guest? fully collapsible wheelchair, crutches, braces, or prosthetic devices may be carried in the aircraft cargo compartment instead of in the guest cabin free-of-charge in addition to the free baggage allowance.
Medicines and toiletries in limited quantities which are necessary or appropriate for the guest during the journey, such as non-aerosol hairsprays, perfumes, and medicines containing alcohol, may be carried.
Restricted and Dangerous Articles in Baggage
For safety reasons, the following dangerous articles are not allowed to be carried in the guests??baggage: Compressed gases (deeply refrigerated, flammable, non-flammable and poisonous) such as butane, oxygen, liquid nitrogen, aqualung cylinders; corrosives such as acids, alkalis, mercury and wet cell batteries; explosives, munitions, fireworks and flares; flammable liquids and solids such as lighter fuel, matches, paints, thinners, fire-lighters; radioactive materials; brief-cases and attach矇 cases with installed alarm devices; oxidizing materials such as bleaching powder, peroxides; poisons and infectious substances such as insecticides, weed killers and live virus materials; and other dangerous articles such as magnetized material, offensive or irritating materials. Many of these articles can be carried as cargo provided they are packed in accordance with cargo regulations.
Notice of Government Imposed Taxes, Fees and Charges
The price of the ticket may include taxes, fees, and charges which are imposed on air transportation by government authorities. These taxes, fees, and charges, which may represent a significant portion of the cost of air travel, are either included in the fare, or shown separately in the ?AX/FEE/CHARGES??box(es) of this ticket. The guest may also be required to pay taxes, fees, and charges not already collected.
Notice
If the guest? journey involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention may be applicable and the Convention governs and in most cases limits the liability of carriers for death or personal injury and in respect of loss of or damage to baggage.
Conditions of Contract
As used in this contract, ?icket??means the guest ticket and baggage check, or this itinerary/receipt in the case of an electronic ticket, of which these conditions and the notices form part. ?arriage??is equivalent to ?ransportation?? ?arrier??means all air carriers that carry or undertake to carry the guest or his baggage hereunder or perform any other service incidental to such air carriage, ?lectronic ticket??means the Itinerary/Receipt issued by or on behalf of Carrier, the Electronic Coupons and, if applicable, a boarding document. ?arsaw Convention??means the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, 12th October 1929, or that Convention as amended at The Hague, 28th September 1955, whichever may be applicable.
Carriage hereunder is subject to the rules and limitations relating to liability established by the Warsaw Convention unless such carriage is not ?nternational carriage??as defined by that convention.
To the extent not in conflict with the foregoing, carriage and other services performed by each carrier are subject to: (i) provisions contained in this ticket; (ii) applicable tariffs; (iii) Carrier? conditions of carriage and related regulations which are made part hereof (and are available on application at the offices of Carrier), except in transportation between a place in the United States or Canada and any place outside thereof to which tariffs in force in those countries apply.
Carrier? name may be abbreviated in the ticket, the full name and its abbreviation being set forth in Carrier? tariffs, conditions of carriage, regulations or timetables; Carrier? address shall be the airport of departure shown opposite the first abbreviation of Carrier? name in the ticket; the agreed stopping places are those places set forth in this ticket or as shown in Carrier? timetable as scheduled stopping places on the guest? route; carriage to be performed hereunder by several successive carriers is regarded as a single operation.
An air carrier issuing a ticket for carriage over the lines of another air carrier does so only as its Agent.
Any exclusion or limitation of liability of Carrier shall apply to and be for the benefit of agents, servants, and representatives of Carrier and any person whose aircraft is used by Carrier for carriage and its agents, servants and representatives.
Checked baggage will be delivered to bearer of the baggage check. In case of damage to baggage moving in international transportation, complaint must be made in writing to Carrier forthwith after discovery of damage and, at the latest, within 7 days from receipt; in case of delay, complaint must be made within 21 days from date the baggage was delivered. See tariffs or conditions of carriage regarding non-international transportation.
The ticket is good for carriage for one year from date of issue, except as otherwise provided in this ticket, in Carrier? tariffs, conditions of carriage, or related regulations. The fare for carriage hereunder is subject to change prior to commencement of carriage. Carrier may refuse transportation if the applicable fare has not been paid.
Carrier undertakes to use its best efforts to carry the guest and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility for making connections.
Guest shall comply with Government travel requirements, present exit, entry and other required documents and arrive at airport by time fixed by Carrier or, if no time is fixed, early enough to complete departure procedures.
No agent, servant, or representative of Carrier has authority to alter, modify, or waive any provision of this contract.
Holder hereof and his baggage are subject to search for, and seizure of, prohibited materials or substances. Holder refusing to be searched shall not be allowed to board the aircraft.
Refund will be made provided that the unused coupons are surrendered to Carrier within two (2) years after the expiry date of the validity of the ticket. Refunds for credit card transactions are processed within 45 working days.
The following refund fees shall be collected for voluntary refunds: Domestic tickets ??PHP 300.00 ( CAB approval dated December 16,2005 ) ; Hong Kong tickets ??PHP 1,500.00; Singapore tickets ??PHP 1,500.00 (CAB approval dated February 28,2006); Kuala Lumpur tickets ??PHP 1,500; Bangkok tickets ??PHP 1,500; Jakarta tickets ??PHP 1,500; Taipei tickets ??PHP 1,500;
No reservation shall be finalized unless guest purchases a ticket.
A ticket is non-transferable. It can only be used by the person whose name is indicated on the ticket.
Advice to International Guests on Limitations of Liability
Guests on a journey involving an ultimate destination or a stop in a country other than the country of origin are advised that the provisions of a treaty known as the Warsaw Convention may be applicable to the entire journey, including any portion entirely within the country of origin or destination. For such guests on a journey to, from or with an agreed stopping place in the United States of America, the Convention and special contracts of carriage embodied in applicable tariffs provide that the liability of a certain carriers, parties to such contracts, for death of or personal injury to guests is limited in most cases to proven damages not to exceed US$75, 000 per guest and that this liability up to such limit shall not depend on negligence on the part of the Carrier. For such guests traveling by a carrier not a party to such special contracts or on a journey not to, from, or having an agreed stopping place in United States of America, liability of Carrier for death or personal injury to guests is limited in most cases to approximately US$10,000 or US$20, 000.
The names of carriers, parties to such special contracts, are available at all ticket offices of such carriers and may be examined on request. Additional protection can easily be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the Carrier? liability under the Warsaw Convention or such special contracts of carriage. For further information please consult the airline or insurance company representative. Note: The limit of liability of US$75,000 above is inclusive of legal fees and cost except that in case of a claim brought in a state where provision is made for separate award of legal fees and costs, the limit shall be the sum of US$58,000 exclusive of legal fees and costs.
Notice of Baggage Liability and Limitations for International Guests
Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel (including domestic portions of international journeys), the liability limit is approximately US$9.07 per pound (US$20.00 per kilo) for checked baggage and US$400.00 per guest for unchecked baggage. For travel wholly between U.S. points, Federal rules require any limit on an airline? baggage liability to be at least US$1250.00 per guest. Excess valuation may be declared on certain types of articles. Some carriers assume no liability for fragile, valuable or perishable articles. Further information may be obtained from Carrier.
Conditions of Contract for Journeys Entirely Within the Philippines
CHECK-IN TIME ??Check-in counters open two (2) hours before Estimated Time of Departure (ETD). A confirmed reservation shall be cancelled and released to waitlisted guests if the guest fails to check-in at least 45 minutes before PUBLISHED departure time.
REFUSAL OF CARRIAGE ?arrier reserves the right to refuse to board any guest for valid reasons, as provided for in the Carrier? Guest Tariff regulations approved by the CAB.
NOTICE OF INCORPORATED TERMS: The conditions of carriage in air transportation provided by Carrier between points in the Philippines are subject to the applicable tariffs and regulations issued by the Civil Aeronautics Board (CAB), Air Transportation Office (ATO), and other relevant government agencies, which are herein incorporated by reference and made part of these Conditions of Contract. Such incorporated terms include, but are not limited to:
No Show Surcharge (CAB Approval dated February 07, 2000) ??Ticket where reservation was not cancelled before 1400H the day prior to their scheduled departure may be refunded or revalidated only upon payment of surcharge of P200.00 per sector per guest for domestic flights or PHP 1500 / HKD 250 per sector for Hong Kong flights or PHP 1500 / SGD 50 per sector for Singapore flights or PHP 1500 / MYR 100 per sector per guest for Kuala Lumpur flights; PHP 1500/ THB 1200 per sector per guest for Bangkok flights; PHP 1500/ IDR 290,000 per sector per guest for Jakarta flights; PHP 1500/ TWD 700 per sector per guest for Taipei flights.
Identification requirements upon check-in (CAB Resolution No. 148 (86)) ??Valid proof of identity must be presented upon check-in. Otherwise, Carrier shall refuse carriage and invalidate the ticket presented.
Refund procedures (CAB Resolution No. 170 (80)) ??Refund shall be made within two (2) years after expiry date of ticket validity. (CAB Resolution No. 368 (80)) - Carrier shall not refund nor replace lost tickets.; (CAB Approval dated December 16, 2005) ??Refund fee of P300.00 for domestic flights shall be collected for voluntary refunds. Refunds for credit card transactions are processed within 45 workings days.
Denied Boarding Compensation (CAB Economic Regulation No. 7) ??A guest with confirmed reservation who cannot be accommodated despite compliance with Carrier? requirements shall be paid the full value of the remaining coupon of his ticket plus P150.00 as liquidated damages, thereby relieving Carrier from liability, provided the guest complies with Carrier? procedures. There shall be no compensation if (1) the inability to accommodate the guest was due to Government requisitioning space for the flight; (2) the aircraft was substituted for one of lesser capacity for operational/safety reasons, or other causes beyond the control of Carrier; (3) the flight is canceled due to operational/safety reasons, force majeure, weather, strikes, or other causes beyond the control of Carrier; or (4) Carrier arranges for comparable air transportation, enabling the guest to arrive at his at the destination within three hours from scheduled arrival time on the flight where the guest holds confirmed reservation
BAGGAGE LIABILITY ??Unless the guest declares a higher valuation at check-in, Carrier? liability for loss or damage shall be limited to P40.00 per kilogram (CAB Resolution No. 447(88)).
SOLD SUBJECT TO TARIFF REGULATIONS ISSUED BY CEBU PACIFIC AS APPROVED BY THE CIVIL AERONAUTICS BOARD (CAB)
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Please do not reply to this email. If you have questions/ concerns on your flight, you may call us at [b](632) 70-20-888 or email us at [email protected] you for choosing to fly with Cebu Pacific. We look forward to seeing you on the plane!
我都是用這[email protected].回mail給他們 或者到
http://www.cebupacificair.com/promos/faqs-eticket.html到最下面去
,有一個小框框,就把問題填上去,滿快回的, 我還未打過電話去!![/size]
我們可不可以不憂傷
它們今天回覆真快, 以下是他們的回覆：
CEB Online Reservation - Manila <[email protected]> 說：
Hi
To cancel and refund the ticket means the ticket will not be used totally, wherein the amount paid will be credited back to the account used to purchase the ticket, this is if the ticket is purchased using credit card.
And to rebook the flight this to change the original date or time of departure to a new schedule.
Any changes made on the booking once ticketed are subject to applicable penalties.
You may request the rebooking and refund thru email or thru our call center (632) 7020888.
Once rebooked you have to pay the applicable penalties and revalidate the ticket at the ticketing office. And for the refund if that is paid online the amount refundable will be credited back to the account. If the ticket is paid in cash you have to request for refund at the issuing office.
If the scheduled flights are cancelled due to weather like typoons, to refund the ticket this is subject to a refund fee, ??and for the change of flight or rebooking , the rebooking fee is waived as long as the desired departure date is within 7days from the cancelled flight.
Thanks & Regards,
mikka
Service Desk - Call Center & Ticketing
我的解讀是若遇上颱風, 要退的話要付退票的費用,國際線是1500php, 國內線是300php, 但若是改期, 去的日期改在取消票後七天內,則不用付額外的費用
--------------------------------------------------------------------------------
不知這些規則有沒有用? 上面也沒說若遇自然災害, 票和錢要怎樣辦?我們的權利又是什麼?因為我們定七月去?若不巧颱風來呢?
我都是用這[email protected].回mail給他們 或者到
http://www.cebupacificair.com/promos/faqs-eticket.html到最下面去
,有一個小框框,就把問題填上去,滿快回的, 我還未打過電話去!![/size][/quote]
CEB Online Reservation - Manila <[email protected]> 說：
Hi
To cancel and refund the ticket means the ticket will not be used totally, wherein the amount paid will be credited back to the account used to purchase the ticket, this is if the ticket is purchased using credit card.
And to rebook the flight this to change the original date or time of departure to a new schedule.
Any changes made on the booking once ticketed are subject to applicable penalties.
You may request the rebooking and refund thru email or thru our call center (632) 7020888.
Once rebooked you have to pay the applicable penalties and revalidate the ticket at the ticketing office. And for the refund if that is paid online the amount refundable will be credited back to the account. If the ticket is paid in cash you have to request for refund at the issuing office.
If the scheduled flights are cancelled due to weather like typoons, to refund the ticket this is subject to a refund fee, ??and for the change of flight or rebooking , the rebooking fee is waived as long as the desired departure date is within 7days from the cancelled flight.
Thanks & Regards,
mikka
Service Desk - Call Center & Ticketing
我的解讀是若遇上颱風, 要退的話要付退票的費用,國際線是1500php, 國內線是300php, 但若是改期, 去的日期改在取消票後七天內,則不用付額外的費用
--------------------------------------------------------------------------------
不知這些規則有沒有用? 上面也沒說若遇自然災害, 票和錢要怎樣辦?我們的權利又是什麼?因為我們定七月去?若不巧颱風來呢?
我都是用這[email protected].回mail給他們 或者到
http://www.cebupacificair.com/promos/faqs-eticket.html到最下面去
,有一個小框框,就把問題填上去,滿快回的, 我還未打過電話去!![/size][/quote]
髒話比謊話更乾淨
應該是說
若因為颱風取消班次
你的那張票七天內都還可以用
但是如果要退票
就要付那個取消機票的panalty fee
若因為颱風取消班次
你的那張票七天內都還可以用
但是如果要退票
就要付那個取消機票的panalty fee
薄荷微光年少時
之前已確認訂位成功，也已收到航空訂位回復信函，但信件不小心刪掉ㄌ，且也沒記下定位代號，現在要如何查詢ㄋ？
總有刁民想害朕
之前已確認訂位成功，也已收到航空訂位回復信函，但信件不小心刪掉ㄌ，且也沒記下定位代號，現在要如何查詢ㄋ？
最好還是email他們，要他們重發給你，不然去機場要check-in時會比較麻煩的
不然你也可以打電話去問你的訂位代號，不過看之前各位的討論，好像email比較會有回覆吧...
最好還是email他們，要他們重發給你，不然去機場要check-in時會比較麻煩的
不然你也可以打電話去問你的訂位代號，不過看之前各位的討論，好像email比較會有回覆吧...