關於ToCoo租車後T.A.S.服務的問題...
孤獨似我
因為發現這裡好像有ToCoo的人所以才想說在這兒發問
是這樣的, 我於近日透過ToCoo在Nissan租了明年2/2 - 2/8的車子, 有加T.A.S.服務
收到回信是這樣:
***Optional***
GPS with English voice guidance/Japanese monitor
Baby Seats :-
Child Seats :-
Junior Seats :-
Carrier :-
Tire Chains :-
Snow Tire :OK
***Payment Details***
<Payment at the outlet by credit card:>
Options including tax : 1,050yen
Drop off charge including tax : 0yen
Total payment at the outlet : 42,000yen
*Above price is included basic car rental fee, immunity insurance,
tax(5%) and optional fee if any.
<Payment will be charge on your credit card by ToCoo:>
T.A.S. : 13,230yen
*This is NOT included in the 〝Total payment at the outlet".
(T.A.S. includes below service ONLY for ToCoo customers)
1.N.O.C.S.(Non-Operation Charge Support)
2.Tow fee wavier
3.Telephone translator support
4.Emergency translator support
5.Map code search
URL:http://www2.tocoo.jp/?file=rentcar_inbound/info/tas
但是我在官方網站的說明中看到, 如果有申請T.A.S.功能, 不管是電話翻譯、緊急支援服務或是Mapcode等功能, 應該會在Mail裡附上專屬的聯繫電話與聯繫信箱, 不過我在這個回信中都沒有看到...
只有我租的車款明細、選用配備以及金額等...
這樣是正常的嗎? 還是有什麼問題?
整篇回信是這樣:
Thank you very much for using ToCoo Travel Car Rental Service.
Your car rental reservation has been completed and here the details of your reservation.
Please be sure to keep this e-mail for your record and we recommend to bring a print-out.
with your travel.
REMARKS: We can not promise car type or model, due to class specification reservation.
Please be sure to have the original driving license, Japanese translation
letter of your driving license which will be issued Japanese Embassy or
Consulate in your country, and your passport when you pick up a car.
In case you do not have enough documents,car rental will be refused.
4WD car is not available.
It will be a 2WD car.
***Car Rental Reservation Number***
13100xxxxxx
***Special Plan***
Special Bargain
***Pick-up Place***
Name of Outlet:Nissan Car Rental Kanazawa Ekimae
Address: 13-15Showa-cho,Kanazawa-shi
Tel: 076-232-4123
***Pick-up Date & Time***
02/02/14 09:00
***Return Place***
Name of Outlet:Nissan Car Rental Kanazawa Ekimae
Address: 13-15Showa-cho,Kanazawa-shi
Tel: 076-232-4123
***Return Date & Time***
08/02/14 09:00
***Car Class***Please check luggage space again.
P-2 Class
No of Cars:1
No of passengers:2
Non-Smoking car
***Optional***
GPS with English voice guidance/Japanese monitor
Baby Seats :-
Child Seats :-
Junior Seats :-
Carrier :-
Tire Chains :-
Snow Tire :OK
***Payment Details***
<Payment at the outlet by credit card:>
Options including tax : 1,050yen
Drop off charge including tax : 0yen
Total payment at the outlet : 42,000yen
*Above price is included basic car rental fee, immunity insurance,
tax(5%) and optional fee if any.
<Payment will be charge on your credit card by ToCoo:>
T.A.S. : 13,230yen
*This is NOT included in the 〝Total payment at the outlet".
(T.A.S. includes below service ONLY for ToCoo customers)
1.N.O.C.S.(Non-Operation Charge Support)
2.Tow fee wavier
3.Telephone translator support
4.Emergency translator support
5.Map code search
URL:http://www2.tocoo.jp/?file=rentcar_inbound/info/tas
** Payment Method **
Credit card payment is necessary.
ToCoo ONLY charge on your credit card,
if you purchased T.A.S. or violation of cancellation policy or traffic laws in
Japan/the rental contract with car rental company.
** Required Items **
Please make sure to have those items as follows, when you pick up a car;
1.Original national license
2.International drivers license(based on 19 September 1949 Geneva Convention) or Japanese translation
letter of your driving license.(Taiwan, France, Germany, Switzerland, Belgium,Italy).
3.Passport (If you have Japanese License,not required) In case you do not have those enough documents,
hiring a car is impossible.
4.Credit card
5.A copy of this email
** Change/Cancel **
We can only accept Alteration by 16:00 Japan time one (business)
day before your pick up date.
We can only accept change/cancel request
via Change&Cancel Form
http://www2.tocoo.jp/smarty_ctrl/auto.php?file=car_rental_application/info/request_form
by 16:00 Japan time one (business) day before your pick up date.
Change and cancellation requests reached after 4:00PM Japan Standard time
will be processed in the next business day.
*No cancellation charge is required if you cancel the reservation within 24 hours after the reservation
is confirmed(even it is within 7days prior to pick up date).
** Sudden Change/Cancel **
*Pick-up delay/Cancellation on the pick-up date
Please call the outlet directly.
*If you are late more than 1 hour for the scheduled pick up time without any phone call,
the reservation will be automatically cancelled(No Show).
*Late for the scheduled return time.
Please be sure to contact the outlet.
Penalty is charged on you,if you do not keep the scheduled return time/outlet.
**Cancellation Charge**
Cancellation fee is automatically charged on the registered credit card according to the cancel policy
in case you cancel the confirmed reservation .(including No Show)
<Cancel policy>
http://www2.tocoo.jp/smarty_ctrl/auto.php?file=car_rental_application/info/request_form
*If you have used any T.A.S. service,fully refund of T.A.S. payment can NOT be expected.
*Notice *
Quality and grade of fuel must be met to be requirements, when you fill up gasoline.
***Non-Operation Charge (NOC)***
In case of accident/car theft/car damage/breakdown,you will be responsible for the
following amount of non-operation charge during the repair period, regardless of
the degree of damage or the duration of the repair time,except the case
the car renal company causes the accident/car theft/car damage/breakdown.
* Non-operation charge is not covered by the insurance policy.
When the vehicle is returned to the return location (if possible to drive)
20,000yen
When the vehicle is not returned to the return location (if impossible to drive)
50,000yen(*NOC can be covered if you have purchased T.A.S. via ToCoo)
***Finish the Contract**
If there are any damages (broken car parts, car accident, stolen car or any other reasons)
occured during your rental period,
the car rental contract will be automatically finished.
In that case, the payment made for the car rental, insurance or any other
cost,will not be refundable.
There is a case the other costs(e.g. towing fee) caused by the damage are charged on you.
***Note***
ToCoo Travel Reference Number: RC656xxx
**Conditions of ToCoo reservations are the followings:
1.ToCoo can not promise car model,type,mileage,GPS type,GPS age, due to class specification reservation.
2.ToCoo can not accept alteration on the day of pick up or later.
3.ToCoo can not refund the payment made for the car rental,if you return the car earlier or quit renting
due to accident,trouble,etc.
4.ToCoo do not offer any of option(including winter options), unless you request in advance.
5.ToCoo can not promise all of your luggages can be accommodated with the car.
*******************************************************************************
ToCoo Car Rental Customer Support
inquiry is here.
http://www2.tocoo.jp/smarty_ctrl/auto.php?file=car_rental_application/support/rc_cra_inquiry
Mon-Fri : 10:00AM to 4:00PM Japan Time
Closed on Sat., Sun & Public Holidays
*******************************************************************************
如果最後還是搞不清楚我也懶得發信問了...只好退掉換樂天租車
原本是懶得去訂樂天說才沒退ToCoo...XD
是這樣的, 我於近日透過ToCoo在Nissan租了明年2/2 - 2/8的車子, 有加T.A.S.服務
收到回信是這樣:
***Optional***
GPS with English voice guidance/Japanese monitor
Baby Seats :-
Child Seats :-
Junior Seats :-
Carrier :-
Tire Chains :-
Snow Tire :OK
***Payment Details***
<Payment at the outlet by credit card:>
Options including tax : 1,050yen
Drop off charge including tax : 0yen
Total payment at the outlet : 42,000yen
*Above price is included basic car rental fee, immunity insurance,
tax(5%) and optional fee if any.
<Payment will be charge on your credit card by ToCoo:>
T.A.S. : 13,230yen
*This is NOT included in the 〝Total payment at the outlet".
(T.A.S. includes below service ONLY for ToCoo customers)
1.N.O.C.S.(Non-Operation Charge Support)
2.Tow fee wavier
3.Telephone translator support
4.Emergency translator support
5.Map code search
URL:http://www2.tocoo.jp/?file=rentcar_inbound/info/tas
但是我在官方網站的說明中看到, 如果有申請T.A.S.功能, 不管是電話翻譯、緊急支援服務或是Mapcode等功能, 應該會在Mail裡附上專屬的聯繫電話與聯繫信箱, 不過我在這個回信中都沒有看到...
只有我租的車款明細、選用配備以及金額等...
這樣是正常的嗎? 還是有什麼問題?
整篇回信是這樣:
Thank you very much for using ToCoo Travel Car Rental Service.
Your car rental reservation has been completed and here the details of your reservation.
Please be sure to keep this e-mail for your record and we recommend to bring a print-out.
with your travel.
REMARKS: We can not promise car type or model, due to class specification reservation.
Please be sure to have the original driving license, Japanese translation
letter of your driving license which will be issued Japanese Embassy or
Consulate in your country, and your passport when you pick up a car.
In case you do not have enough documents,car rental will be refused.
4WD car is not available.
It will be a 2WD car.
***Car Rental Reservation Number***
13100xxxxxx
***Special Plan***
Special Bargain
***Pick-up Place***
Name of Outlet:Nissan Car Rental Kanazawa Ekimae
Address: 13-15Showa-cho,Kanazawa-shi
Tel: 076-232-4123
***Pick-up Date & Time***
02/02/14 09:00
***Return Place***
Name of Outlet:Nissan Car Rental Kanazawa Ekimae
Address: 13-15Showa-cho,Kanazawa-shi
Tel: 076-232-4123
***Return Date & Time***
08/02/14 09:00
***Car Class***Please check luggage space again.
P-2 Class
No of Cars:1
No of passengers:2
Non-Smoking car
***Optional***
GPS with English voice guidance/Japanese monitor
Baby Seats :-
Child Seats :-
Junior Seats :-
Carrier :-
Tire Chains :-
Snow Tire :OK
***Payment Details***
<Payment at the outlet by credit card:>
Options including tax : 1,050yen
Drop off charge including tax : 0yen
Total payment at the outlet : 42,000yen
*Above price is included basic car rental fee, immunity insurance,
tax(5%) and optional fee if any.
<Payment will be charge on your credit card by ToCoo:>
T.A.S. : 13,230yen
*This is NOT included in the 〝Total payment at the outlet".
(T.A.S. includes below service ONLY for ToCoo customers)
1.N.O.C.S.(Non-Operation Charge Support)
2.Tow fee wavier
3.Telephone translator support
4.Emergency translator support
5.Map code search
URL:http://www2.tocoo.jp/?file=rentcar_inbound/info/tas
** Payment Method **
Credit card payment is necessary.
ToCoo ONLY charge on your credit card,
if you purchased T.A.S. or violation of cancellation policy or traffic laws in
Japan/the rental contract with car rental company.
** Required Items **
Please make sure to have those items as follows, when you pick up a car;
1.Original national license
2.International drivers license(based on 19 September 1949 Geneva Convention) or Japanese translation
letter of your driving license.(Taiwan, France, Germany, Switzerland, Belgium,Italy).
3.Passport (If you have Japanese License,not required) In case you do not have those enough documents,
hiring a car is impossible.
4.Credit card
5.A copy of this email
** Change/Cancel **
We can only accept Alteration by 16:00 Japan time one (business)
day before your pick up date.
We can only accept change/cancel request
via Change&Cancel Form
http://www2.tocoo.jp/smarty_ctrl/auto.php?file=car_rental_application/info/request_form
by 16:00 Japan time one (business) day before your pick up date.
Change and cancellation requests reached after 4:00PM Japan Standard time
will be processed in the next business day.
*No cancellation charge is required if you cancel the reservation within 24 hours after the reservation
is confirmed(even it is within 7days prior to pick up date).
** Sudden Change/Cancel **
*Pick-up delay/Cancellation on the pick-up date
Please call the outlet directly.
*If you are late more than 1 hour for the scheduled pick up time without any phone call,
the reservation will be automatically cancelled(No Show).
*Late for the scheduled return time.
Please be sure to contact the outlet.
Penalty is charged on you,if you do not keep the scheduled return time/outlet.
**Cancellation Charge**
Cancellation fee is automatically charged on the registered credit card according to the cancel policy
in case you cancel the confirmed reservation .(including No Show)
<Cancel policy>
http://www2.tocoo.jp/smarty_ctrl/auto.php?file=car_rental_application/info/request_form
*If you have used any T.A.S. service,fully refund of T.A.S. payment can NOT be expected.
*Notice *
Quality and grade of fuel must be met to be requirements, when you fill up gasoline.
***Non-Operation Charge (NOC)***
In case of accident/car theft/car damage/breakdown,you will be responsible for the
following amount of non-operation charge during the repair period, regardless of
the degree of damage or the duration of the repair time,except the case
the car renal company causes the accident/car theft/car damage/breakdown.
* Non-operation charge is not covered by the insurance policy.
When the vehicle is returned to the return location (if possible to drive)
20,000yen
When the vehicle is not returned to the return location (if impossible to drive)
50,000yen(*NOC can be covered if you have purchased T.A.S. via ToCoo)
***Finish the Contract**
If there are any damages (broken car parts, car accident, stolen car or any other reasons)
occured during your rental period,
the car rental contract will be automatically finished.
In that case, the payment made for the car rental, insurance or any other
cost,will not be refundable.
There is a case the other costs(e.g. towing fee) caused by the damage are charged on you.
***Note***
ToCoo Travel Reference Number: RC656xxx
**Conditions of ToCoo reservations are the followings:
1.ToCoo can not promise car model,type,mileage,GPS type,GPS age, due to class specification reservation.
2.ToCoo can not accept alteration on the day of pick up or later.
3.ToCoo can not refund the payment made for the car rental,if you return the car earlier or quit renting
due to accident,trouble,etc.
4.ToCoo do not offer any of option(including winter options), unless you request in advance.
5.ToCoo can not promise all of your luggages can be accommodated with the car.
*******************************************************************************
ToCoo Car Rental Customer Support
inquiry is here.
http://www2.tocoo.jp/smarty_ctrl/auto.php?file=car_rental_application/support/rc_cra_inquiry
Mon-Fri : 10:00AM to 4:00PM Japan Time
Closed on Sat., Sun & Public Holidays
*******************************************************************************
如果最後還是搞不清楚我也懶得發信問了...只好退掉換樂天租車
原本是懶得去訂樂天說才沒退ToCoo...XD
說忘是謊
應該會在你出發前幾天才會寄給你
我九月預訂好10/18租車
昨天寄給我以下的通知
Thank you for select to purchase T.A.S. from ToCoo for your trip this time.
Here are the information on how to use T.A.S.
<<Telephone translation service>>
Telephone number: 03-6893-xxxx
ACCESS CODE: XXXXXXXX
Expiration date: 31-Jan-14
(This service center is base in Japan, depending on your mobile company,
you might need to make international call instead +81-3-6893-xxxx .)
*You have total 20 minutes of call time.
*ONLY for translation uses, can not answer any inquiry.
For more information on this service please see page below.
http://www2.tocoo.jp/?file=rentcar_inbound/info/tel_2
<<Emergency telephone service>>
Telephone number: 03-6893-xxxx
(This service center is base in Japan, depending on your mobile company,
you might need to make an international call instead +81-3-6893-xxxx .)
*Phone bills are not included, should be pay to your phone company.
*ONLY for emergency uses, in case of an accident or break down of the car.
*This is 1 time use only! You will be charged if uses more than 1 time.
For more information on this service please see page below.
http://www2.tocoo.jp/tocooimages/rentcar_inbound/html/tas04.html
<<Map code information service>>
Map code request E-mail address: [email protected]
Please mail us the land marks or addresses you need for map codes
to the above E-mail address.
You can request up to 10 locations for free.
It will cost service fees starting from 11th location.
For more information on this service please see page below.
http://www2.tocoo.jp/tocooimages/rentcar_inbound/html/tas05.html
*******************************************************************************
ToCoo Car Rental Customer Support
inquiry is here. [email protected]
Mon-Fri : 10:00AM to 4:00PM Japan Time
Closed on Sat., Sun & Public Holidays
http://www2.tocoo.jp/?file=rentcar_inbound/main
ToCoo Travel ---the real Japan explorer
我九月預訂好10/18租車
昨天寄給我以下的通知
Thank you for select to purchase T.A.S. from ToCoo for your trip this time.
Here are the information on how to use T.A.S.
<<Telephone translation service>>
Telephone number: 03-6893-xxxx
ACCESS CODE: XXXXXXXX
Expiration date: 31-Jan-14
(This service center is base in Japan, depending on your mobile company,
you might need to make international call instead +81-3-6893-xxxx .)
*You have total 20 minutes of call time.
*ONLY for translation uses, can not answer any inquiry.
For more information on this service please see page below.
http://www2.tocoo.jp/?file=rentcar_inbound/info/tel_2
<<Emergency telephone service>>
Telephone number: 03-6893-xxxx
(This service center is base in Japan, depending on your mobile company,
you might need to make an international call instead +81-3-6893-xxxx .)
*Phone bills are not included, should be pay to your phone company.
*ONLY for emergency uses, in case of an accident or break down of the car.
*This is 1 time use only! You will be charged if uses more than 1 time.
For more information on this service please see page below.
http://www2.tocoo.jp/tocooimages/rentcar_inbound/html/tas04.html
<<Map code information service>>
Map code request E-mail address: [email protected]
Please mail us the land marks or addresses you need for map codes
to the above E-mail address.
You can request up to 10 locations for free.
It will cost service fees starting from 11th location.
For more information on this service please see page below.
http://www2.tocoo.jp/tocooimages/rentcar_inbound/html/tas05.html
*******************************************************************************
ToCoo Car Rental Customer Support
inquiry is here. [email protected]
Mon-Fri : 10:00AM to 4:00PM Japan Time
Closed on Sat., Sun & Public Holidays
http://www2.tocoo.jp/?file=rentcar_inbound/main
ToCoo Travel ---the real Japan explorer
諾言的真名叫謊言
嗨你好 ，上面回答的沒有錯喔
ToCoo將會預定在取車前一個禮拜以內把T.A.S.的信件寄給您喔
如果有什疑問也歡迎來信
但是請使用英文已避免亂碼
謝謝
因為發現這裡好像有ToCoo的人所以才想說在這兒發問
是這樣的, 我於近日透過ToCoo在Nissan租了明年2/2 - 2/8的車子, 有加T.A.S.服務
收到回信是這樣:
但是我在官方網站的說明中看到, 如果有申請T.A.S.功能, 不管是電話翻譯、緊急支援服務或是Mapcode等功能, 應該會在Mail裡附上專屬的聯繫電話與聯繫信箱, 不過我在這個回信中都沒有看到...
只有我租的車款明細、選用配備以及金額等...
這樣是正常的嗎? 還是有什麼問題?
整篇回信是這樣:
如果最後還是搞不清楚我也懶得發信問了...只好退掉換樂天租車
原本是懶得去訂樂天說才沒退ToCoo...XD
ToCoo將會預定在取車前一個禮拜以內把T.A.S.的信件寄給您喔
如果有什疑問也歡迎來信
但是請使用英文已避免亂碼
謝謝
因為發現這裡好像有ToCoo的人所以才想說在這兒發問
是這樣的, 我於近日透過ToCoo在Nissan租了明年2/2 - 2/8的車子, 有加T.A.S.服務
收到回信是這樣:
但是我在官方網站的說明中看到, 如果有申請T.A.S.功能, 不管是電話翻譯、緊急支援服務或是Mapcode等功能, 應該會在Mail裡附上專屬的聯繫電話與聯繫信箱, 不過我在這個回信中都沒有看到...
只有我租的車款明細、選用配備以及金額等...
這樣是正常的嗎? 還是有什麼問題?
整篇回信是這樣:
如果最後還是搞不清楚我也懶得發信問了...只好退掉換樂天租車
原本是懶得去訂樂天說才沒退ToCoo...XD
多情必自斃
應該會在你出發前幾天才會寄給你
我九月預訂好10/18租車
昨天寄給我以下的通知
Thank you for select to purchase T.A.S. from ToCoo for your trip this time.
Here are the information on how to use T.A.S.
<<Telephone translation service>>
Telephone number: 03-6893-xxxx
ACCESS CODE: XXXXXXXX
Expiration date: 31-Jan-14
(This service center is base in Japan, depending on your mobile company,
you might need to make international call instead +81-3-6893-xxxx .)
*You have total 20 minutes of call time.
*ONLY for translation uses, can not answer any inquiry.
For more information on this service please see page below.
http://www2.tocoo.jp/?file=rentcar_inbound/info/tel_2
<<Emergency telephone service>>
Telephone number: 03-6893-xxxx
(This service center is base in Japan, depending on your mobile company,
you might need to make an international call instead +81-3-6893-xxxx .)
*Phone bills are not included, should be pay to your phone company.
*ONLY for emergency uses, in case of an accident or break down of the car.
*This is 1 time use only! You will be charged if uses more than 1 time.
For more information on this service please see page below.
http://www2.tocoo.jp/tocooimages/rentcar_inbound/html/tas04.html
<<Map code information service>>
Map code request E-mail address: [email protected]
Please mail us the land marks or addresses you need for map codes
to the above E-mail address.
You can request up to 10 locations for free.
It will cost service fees starting from 11th location.
For more information on this service please see page below.
http://www2.tocoo.jp/tocooimages/rentcar_inbound/html/tas05.html
*******************************************************************************
ToCoo Car Rental Customer Support
inquiry is here. [email protected]
Mon-Fri : 10:00AM to 4:00PM Japan Time
Closed on Sat., Sun & Public Holidays
http://www2.tocoo.jp/?file=rentcar_inbound/main
ToCoo Travel ---the real Japan explorer
嗨你好 ，上面回答的沒有錯喔
ToCoo將會預定在取車前一個禮拜以內把T.A.S.的信件寄給您喔
如果有什疑問也歡迎來信
但是請使用英文已避免亂碼
謝謝
凹嗚~~, 感謝兩位 ;-) (L)
我九月預訂好10/18租車
昨天寄給我以下的通知
Thank you for select to purchase T.A.S. from ToCoo for your trip this time.
Here are the information on how to use T.A.S.
<<Telephone translation service>>
Telephone number: 03-6893-xxxx
ACCESS CODE: XXXXXXXX
Expiration date: 31-Jan-14
(This service center is base in Japan, depending on your mobile company,
you might need to make international call instead +81-3-6893-xxxx .)
*You have total 20 minutes of call time.
*ONLY for translation uses, can not answer any inquiry.
For more information on this service please see page below.
http://www2.tocoo.jp/?file=rentcar_inbound/info/tel_2
<<Emergency telephone service>>
Telephone number: 03-6893-xxxx
(This service center is base in Japan, depending on your mobile company,
you might need to make an international call instead +81-3-6893-xxxx .)
*Phone bills are not included, should be pay to your phone company.
*ONLY for emergency uses, in case of an accident or break down of the car.
*This is 1 time use only! You will be charged if uses more than 1 time.
For more information on this service please see page below.
http://www2.tocoo.jp/tocooimages/rentcar_inbound/html/tas04.html
<<Map code information service>>
Map code request E-mail address: [email protected]
Please mail us the land marks or addresses you need for map codes
to the above E-mail address.
You can request up to 10 locations for free.
It will cost service fees starting from 11th location.
For more information on this service please see page below.
http://www2.tocoo.jp/tocooimages/rentcar_inbound/html/tas05.html
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ToCoo Car Rental Customer Support
inquiry is here. [email protected]
Mon-Fri : 10:00AM to 4:00PM Japan Time
Closed on Sat., Sun & Public Holidays
http://www2.tocoo.jp/?file=rentcar_inbound/main
ToCoo Travel ---the real Japan explorer
嗨你好 ，上面回答的沒有錯喔
ToCoo將會預定在取車前一個禮拜以內把T.A.S.的信件寄給您喔
如果有什疑問也歡迎來信
但是請使用英文已避免亂碼
謝謝
凹嗚~~, 感謝兩位 ;-) (L)