10/11 荷蘭航空KL877曼谷飛台北...不愉快
喧嘩的城空白的心
10/11 荷蘭航空KL877曼谷飛台北...不愉快
不知曼谷荷蘭航空人員素質如此差勁10/11...我們原本預計搭這班KL877回台灣...沒想到交托行李時已是延遲的飛機...變不飛了:-|...第一次遇到這情形...跑到登機門那已一堆人在那吵荷航的人也沒太多的說明...我們在那晃來晃去聽聽比我們先到的人的說法...荷航沒一句道歉...也沒進一步說明...那一天我們充滿不確定性何時可搭下一班飛機...荷航也說了好幾種版本,但最後我與內人回國的班機又與他們所提的又不同...並且從曼谷飛往TG北越河內:\'(再轉機CI回台...整個行程從直飛變轉機...與荷航櫃檯抗議他卻說是我們自己選的...標準欺善怕惡...超不愉快8o|...沒想的這樣的服務品質也能成撐90年...該不會是財大氣粗ㄅ(6)
水果日報10/12 A4版 隔天上報...但我們還是沒得到應有的道歉以及補償
要搭荷航的大大們請三思ㄅ...當初沒買亞航想說差1000多而已不用省...但經過這次不同體驗...我不會再搭荷航了...
如有當天一起抗議的大大們記得一定要打荷航客服電話02-2711-4055...並且留下所有證據登機證...等,...才有機會得到合理賠賞...:\'(
不知曼谷荷蘭航空人員素質如此差勁10/11...我們原本預計搭這班KL877回台灣...沒想到交托行李時已是延遲的飛機...變不飛了:-|...第一次遇到這情形...跑到登機門那已一堆人在那吵荷航的人也沒太多的說明...我們在那晃來晃去聽聽比我們先到的人的說法...荷航沒一句道歉...也沒進一步說明...那一天我們充滿不確定性何時可搭下一班飛機...荷航也說了好幾種版本,但最後我與內人回國的班機又與他們所提的又不同...並且從曼谷飛往TG北越河內:\'(再轉機CI回台...整個行程從直飛變轉機...與荷航櫃檯抗議他卻說是我們自己選的...標準欺善怕惡...超不愉快8o|...沒想的這樣的服務品質也能成撐90年...該不會是財大氣粗ㄅ(6)
水果日報10/12 A4版 隔天上報...但我們還是沒得到應有的道歉以及補償
要搭荷航的大大們請三思ㄅ...當初沒買亞航想說差1000多而已不用省...但經過這次不同體驗...我不會再搭荷航了...
如有當天一起抗議的大大們記得一定要打荷航客服電話02-2711-4055...並且留下所有證據登機證...等,...才有機會得到合理賠賞...:\'(
萌死人不償命
Sorry for your unfortunate and unhappy experience but accident is accident which
is out of KLM control. No airlines would like to see this kind of accident happen!!
If u want to get compensation, u should write a letter with all details to KLM
directly. Otherwise, u won't get a penny if u only complain in this forum.
is out of KLM control. No airlines would like to see this kind of accident happen!!
If u want to get compensation, u should write a letter with all details to KLM
directly. Otherwise, u won't get a penny if u only complain in this forum.
不如笑著放手
Sorry for your unfortunate and unhappy experience but accident is accident which
is out of KLM control. No airlines would like to see this kind of accident happen!!
If u want to get compensation, u should write a letter with all details to KLM
directly. Otherwise, u won't get a penny if u only complain in this forum.
嗯沒錯對您而言...這訊息沒啥幫助而且...(U)我也得不到任何道歉與賠償...但對原本預計搭那班飛機的四百多人而言^o)...上面的那通荷航電話卻意義不同...你沒看見在機場那些ㄚ公阿媽們不知所措的樣子...以及西方人與東方人不同的待遇...當然可以一副事不關己的態度...恩若您遇到了...再請您坦然面對吧:-D:-#
is out of KLM control. No airlines would like to see this kind of accident happen!!
If u want to get compensation, u should write a letter with all details to KLM
directly. Otherwise, u won't get a penny if u only complain in this forum.
嗯沒錯對您而言...這訊息沒啥幫助而且...(U)我也得不到任何道歉與賠償...但對原本預計搭那班飛機的四百多人而言^o)...上面的那通荷航電話卻意義不同...你沒看見在機場那些ㄚ公阿媽們不知所措的樣子...以及西方人與東方人不同的待遇...當然可以一副事不關己的態度...恩若您遇到了...再請您坦然面對吧:-D:-#
當風箏遇上風
"當然可以一副事不關己的態度...恩若您遇到了...再請您坦然面對吧' - Were you at BKK airport
last year when there was riot there ?? Don't think that the condition was not
more serious than your incident!!! By the way, u did not take a bus but a flight.
Normally No airlines will reserve a standby flight for incident at any destination.
U should understand that KLM have 1 daily flight from BKK to Taipei only. Even
KLM would arrange another flight to pick up all passengers, it would still need
around 14-18 hrs. to fly from Holland.
Really curious to know : if u were the manager of KLM in Bangkok, what would
u do ??
last year when there was riot there ?? Don't think that the condition was not
more serious than your incident!!! By the way, u did not take a bus but a flight.
Normally No airlines will reserve a standby flight for incident at any destination.
U should understand that KLM have 1 daily flight from BKK to Taipei only. Even
KLM would arrange another flight to pick up all passengers, it would still need
around 14-18 hrs. to fly from Holland.
Really curious to know : if u were the manager of KLM in Bangkok, what would
u do ??
呆的二次方
小弟年底也要往泰國一遊
想訂的E航和C航都無座(語言考量)
只好訂了荷航(尚未開票)
看了這篇只好重新考慮了
畢竟人生地不熟又發生這種事情
對於英語不通的人真的很累
又陷入無窮盡的補位中........
想訂的E航和C航都無座(語言考量)
只好訂了荷航(尚未開票)
看了這篇只好重新考慮了
畢竟人生地不熟又發生這種事情
對於英語不通的人真的很累
又陷入無窮盡的補位中........
智商已更新
坐哪一家都可能會發生同樣的狀況,跟搭不搭KLM無關吧...
少年未老心已荒
"當然可以一副事不關己的態度...恩若您遇到了...再請您坦然面對吧' - Were you at BKK airport
last year when there was riot there ?? Don't think that the condition was not
more serious than your incident!!! By the way, u did not take a bus but a flight.
Normally No airlines will reserve a standby flight for incident at any destination.
U should understand that KLM have 1 daily flight from BKK to Taipei only. Even
KLM would arrange another flight to pick up all passengers, it would still need
around 14-18 hrs. to fly from Holland.
Really curious to know : if u were the manager of KLM in Bangkok, what would
u do ??開版大ㄉ意思是荷航在這處理ㄉ問題上有很大ㄉ種族岐視這也不是第一次以前在台灣就有發生過現在也是只有台灣荷航票改期要收錢(N)
last year when there was riot there ?? Don't think that the condition was not
more serious than your incident!!! By the way, u did not take a bus but a flight.
Normally No airlines will reserve a standby flight for incident at any destination.
U should understand that KLM have 1 daily flight from BKK to Taipei only. Even
KLM would arrange another flight to pick up all passengers, it would still need
around 14-18 hrs. to fly from Holland.
Really curious to know : if u were the manager of KLM in Bangkok, what would
u do ??開版大ㄉ意思是荷航在這處理ㄉ問題上有很大ㄉ種族岐視這也不是第一次以前在台灣就有發生過現在也是只有台灣荷航票改期要收錢(N)
孤街舊巷
"處理ㄉ問題上有很大ㄉ種族岐視' -- it is not point of view only but also depended
on the attitude of the some passengers. In the past, I have seen some
Chinese people (no matter they are from China, Taiwan or Hong Kong...no discrimination or prejudice) lost their patience and temper easily and
shouted out to the airlines staff. Anyway, if u were one of the airline staff there, u would understand what I mean.
By the way, this is my last post for this thread!!
on the attitude of the some passengers. In the past, I have seen some
Chinese people (no matter they are from China, Taiwan or Hong Kong...no discrimination or prejudice) lost their patience and temper easily and
shouted out to the airlines staff. Anyway, if u were one of the airline staff there, u would understand what I mean.
By the way, this is my last post for this thread!!
傲嬌女王
此種荷航櫃檯的處理模式我也曾在阿姆斯特丹碰過, 處理模式是,荷航櫃檯完全不理會,所有的權利都要自己去爭取,
包括自己去找荷航服務櫃檯,請他們安排轉搭其它航空公司,荷航櫃檯居然要我自己付費,
只好退一步,要求機場住宿及一天的餐費,交涉很久他們才給一間過境旅館房間及一天三餐30歐元餐費
(機場內食物貴到不行) ,害我浪費一天在機場,
要求阿姆斯特丹荷航櫃台開證明文件給我, 櫃檯跟我說,叫我自己跟台北辦公室聯絡, 他們不會開任何證明文件.
雖然事後我拿到600歐元的賠償,但賠償過程冗長(3個月)及台北辦公室荷航人員的態度,也很令人生氣
所以準備好你的文件,荷蘭航空有標準的賠償金額,雖然受了一肚子的氣, 該要的賠償還是要爭取
包括自己去找荷航服務櫃檯,請他們安排轉搭其它航空公司,荷航櫃檯居然要我自己付費,
只好退一步,要求機場住宿及一天的餐費,交涉很久他們才給一間過境旅館房間及一天三餐30歐元餐費
(機場內食物貴到不行) ,害我浪費一天在機場,
要求阿姆斯特丹荷航櫃台開證明文件給我, 櫃檯跟我說,叫我自己跟台北辦公室聯絡, 他們不會開任何證明文件.
雖然事後我拿到600歐元的賠償,但賠償過程冗長(3個月)及台北辦公室荷航人員的態度,也很令人生氣
所以準備好你的文件,荷蘭航空有標準的賠償金額,雖然受了一肚子的氣, 該要的賠償還是要爭取
萌面怪瘦
這件事又證明了一次,會吵的小孩有糖吃!
突發事件雖然無法避免的都會發生,但後續的處理態度草率,難怪會引起民憤!
感覺沉默的人就是活該倒楣要接受這種事!
非得臉紅脖子粗的才能要到應有的補償嗎?
荷航也該檢討他們員工的危機處理能力吧!
突發事件雖然無法避免的都會發生,但後續的處理態度草率,難怪會引起民憤!
感覺沉默的人就是活該倒楣要接受這種事!
非得臉紅脖子粗的才能要到應有的補償嗎?
荷航也該檢討他們員工的危機處理能力吧!
別回頭了我不等狗
要改期的話我建議直接到荷航櫃檯
去年我的經驗是當天沒趕上飛機
我隔天到櫃檯問說怎麼辦
我以為要重買
結果櫃檯小姐幫我改期且不用加錢
讓我很感謝
而且他的服務小姐人很好喔
去年我的經驗是當天沒趕上飛機
我隔天到櫃檯問說怎麼辦
我以為要重買
結果櫃檯小姐幫我改期且不用加錢
讓我很感謝
而且他的服務小姐人很好喔