10/11 荷蘭航空KL877曼谷飛台北...不愉快
喧嘩的城空白的心
10/11 荷蘭航空KL877曼谷飛台北...不愉快
不知曼谷荷蘭航空人員素質如此差勁10/11...我們原本預計搭這班KL877回台灣...沒想到交托行李時已是延遲的飛機...變不飛了:-|...第一次遇到這情形...跑到登機門那已一堆人在那吵荷航的人也沒太多的說明...我們在那晃來晃去聽聽比我們先到的人的說法...荷航沒一句道歉...也沒進一步說明...那一天我們充滿不確定性何時可搭下一班飛機...荷航也說了好幾種版本,但最後我與內人回國的班機又與他們所提的又不同...並且從曼谷飛往TG北越河內:\'(再轉機CI回台...整個行程從直飛變轉機...與荷航櫃檯抗議他卻說是我們自己選的...標準欺善怕惡...超不愉快8o|...沒想的這樣的服務品質也能成撐90年...該不會是財大氣粗ㄅ(6)
水果日報10/12 A4版 隔天上報...但我們還是沒得到應有的道歉以及補償
要搭荷航的大大們請三思ㄅ...當初沒買亞航想說差1000多而已不用省...但經過這次不同體驗...我不會再搭荷航了...
如有當天一起抗議的大大們記得一定要打荷航客服電話02-2711-4055...並且留下所有證據登機證...等,...才有機會得到合理賠賞...:\'(
不知曼谷荷蘭航空人員素質如此差勁10/11...我們原本預計搭這班KL877回台灣...沒想到交托行李時已是延遲的飛機...變不飛了:-|...第一次遇到這情形...跑到登機門那已一堆人在那吵荷航的人也沒太多的說明...我們在那晃來晃去聽聽比我們先到的人的說法...荷航沒一句道歉...也沒進一步說明...那一天我們充滿不確定性何時可搭下一班飛機...荷航也說了好幾種版本,但最後我與內人回國的班機又與他們所提的又不同...並且從曼谷飛往TG北越河內:\'(再轉機CI回台...整個行程從直飛變轉機...與荷航櫃檯抗議他卻說是我們自己選的...標準欺善怕惡...超不愉快8o|...沒想的這樣的服務品質也能成撐90年...該不會是財大氣粗ㄅ(6)
水果日報10/12 A4版 隔天上報...但我們還是沒得到應有的道歉以及補償
要搭荷航的大大們請三思ㄅ...當初沒買亞航想說差1000多而已不用省...但經過這次不同體驗...我不會再搭荷航了...
如有當天一起抗議的大大們記得一定要打荷航客服電話02-2711-4055...並且留下所有證據登機證...等,...才有機會得到合理賠賞...:\'(
打敗我的不是天真是天真冷
原來有人碰上了10/11 荷航沒飛事件..我朋友也是.後來讓他們去住了機場的過境旅館novotel ,提供兩餐.後搭10/12 一早飛機回台呢..
正在載入
我想可以藉由這個版分享的經驗是
1請一定要爭取，才會有賠償
2不曉得誰有經驗，哪家航空公司的航班延誤、賠償，航空公司的態度是良好的(可提供求償過程及注意事項嗎)，可以提供大家參考。
1請一定要爭取，才會有賠償
2不曉得誰有經驗，哪家航空公司的航班延誤、賠償，航空公司的態度是良好的(可提供求償過程及注意事項嗎)，可以提供大家參考。
且將心事兌入酒
"處理ㄉ問題上有很大ㄉ種族岐視' -- it is not point of view only but also depended
on the attitude of the some passengers. In the past, I have seen some
Chinese people (no matter they are from China, Taiwan or Hong Kong...no discrimination or prejudice) lost their patience and temper easily and
shouted out to the airlines staff. Anyway, if u were one of the airline staff there, u would understand what I mean.
By the way, this is my last post for this thread!!我猜你應該是荷航ㄉ職員吧!每天坐辦公室看報告ㄉ那種,你應該在航班出狀況時到現場看,看看你們現場職員對西方人一個嘴臉,對東方人又是另一種嘴臉,這不是種族岐視嗎
on the attitude of the some passengers. In the past, I have seen some
Chinese people (no matter they are from China, Taiwan or Hong Kong...no discrimination or prejudice) lost their patience and temper easily and
shouted out to the airlines staff. Anyway, if u were one of the airline staff there, u would understand what I mean.
By the way, this is my last post for this thread!!我猜你應該是荷航ㄉ職員吧!每天坐辦公室看報告ㄉ那種,你應該在航班出狀況時到現場看,看看你們現場職員對西方人一個嘴臉,對東方人又是另一種嘴臉,這不是種族岐視嗎
笑盡滄桑
我猜你應該是荷航ㄉ職員吧!每天坐辦公室看報告ㄉ那種,你應該在航班出狀況時到現場看,看看你們現場職員對西方人一個嘴臉,對東方人又是另一種嘴臉,這不是種族岐視嗎
我已經不止一次在網路上看到網友談到荷航的班機延遲時，荷航員工完全沒有提供充份訊息給顧客，讓顧客被蒙在豉裏，而我自己二位親友也正巧遭遇過這樣的待遇，我想不管荷航對不同種族的顧客有沒有不同的待遇，不主動提供最新、最正確的訊息，就不應該。
對航空公司而言，班機因故延誤可能是無法掌控的，但員工的處理態度、素質、流程卻是可以掌控的。
我已經不止一次在網路上看到網友談到荷航的班機延遲時，荷航員工完全沒有提供充份訊息給顧客，讓顧客被蒙在豉裏，而我自己二位親友也正巧遭遇過這樣的待遇，我想不管荷航對不同種族的顧客有沒有不同的待遇，不主動提供最新、最正確的訊息，就不應該。
對航空公司而言，班機因故延誤可能是無法掌控的，但員工的處理態度、素質、流程卻是可以掌控的。
人情淡薄紙一張
個人是同意thisseptember的理念的，而且力挺到底，但是要
資料齊備+沉著堅決→要到實值補償為止，當然生氣大吵就免了。
培養好心情可以租光碟「媽媽咪呀」仔細體會，或者團購票欣賞
梅莉史翠普的「美味關係」(JULIE AND JULIA)，真所謂:
「千金難買一大笑」，人在快樂時比較聰明，何必折磨自己呢？;-)
資料齊備+沉著堅決→要到實值補償為止，當然生氣大吵就免了。
培養好心情可以租光碟「媽媽咪呀」仔細體會，或者團購票欣賞
梅莉史翠普的「美味關係」(JULIE AND JULIA)，真所謂:
「千金難買一大笑」，人在快樂時比較聰明，何必折磨自己呢？;-)
你溫暖了我旳流年
去年我們從曼谷搭荷航回台灣也是遇到同樣的事情。荷航所有的態度表現，一如版大所描述的8o|。我們是集合大多數同機的台灣人跟荷航提出抗議，荷航才有稍為重視我們的權益。而且我們在機場等待是否能當天回台灣（從早上等到晚上），荷航方面一再變更時間，且對於什麼原因無法起飛，說詞一變再變，最後荷航還把我們所有的人騙上飛機:-@（當時已經應該是晚上11點了吧，耗了整天不知延誤為何在機場），再由機長用發抖的聲音跟我們說不能飛，之後就讓我們下機安排出關去過境旅館休息。至此，依然沒有任何荷航的人員跟我們說抱歉，連隔天要如何安排我們回台灣也沒一個人正式跟我們說明，都是我們自己去問。當時，真的一切都是靠我們自己爭取而來。雖然說這話好像不好，但我們也覺得荷航對待西方人士跟我們真的有很大的差別。
這是是去年4月的事，截至目前荷航承諾理賠我們的：台幣5000元＋里程數（忘記是8000mile還是10000mile，太久了，而且沒拿到），只有錢拿到，而里程數過了一年半了，依然沒有下落8o|。
建議可以打去荷航台灣分部找林小姐（好像台灣只有他一個人在負責？？），他人很好，只是～非常難找得到，若有接到他本人，請一定要努力將所有訴求一次說清楚，因為要透過電話接通他的人，真的～很～難（真的不知道，為什麼一家航空公司(ap)如此大，竟然沒人接電話）！
以上是我們的經驗，希望你們加油努力爭取自己的權益，也希望你們可以一切順利。因為遇到這種事情真的很煩，而且過程冗長、耗時耗力。
這是是去年4月的事，截至目前荷航承諾理賠我們的：台幣5000元＋里程數（忘記是8000mile還是10000mile，太久了，而且沒拿到），只有錢拿到，而里程數過了一年半了，依然沒有下落8o|。
建議可以打去荷航台灣分部找林小姐（好像台灣只有他一個人在負責？？），他人很好，只是～非常難找得到，若有接到他本人，請一定要努力將所有訴求一次說清楚，因為要透過電話接通他的人，真的～很～難（真的不知道，為什麼一家航空公司(ap)如此大，竟然沒人接電話）！
以上是我們的經驗，希望你們加油努力爭取自己的權益，也希望你們可以一切順利。因為遇到這種事情真的很煩，而且過程冗長、耗時耗力。
香煙愛上火柴
"處理ㄉ問題上有很大ㄉ種族岐視' -- it is not point of view only but also depended
on the attitude of the some passengers. In the past, I have seen some
Chinese people (no matter they are from China, Taiwan or Hong Kong...no discrimination or prejudice) lost their patience and temper easily and
shouted out to the airlines staff. Anyway, if u were one of the airline staff there, u would understand what I mean.
By the way, this is my last post for this thread!!
Even if your experience is/was true, it doesn't mean that those staffs may have two or even more standards while handling customers' complains and issues based on ethnics or perhaps cultural difference, otherwise they're not qualified to be paid to work in INTERNATIONAL air companies. You said you've seem SOME Chinese people lost their patience...etc, but even if it is/was true, obviously it just doesn't mean ALL Chinese people got these tendencies.
You created such stereotype and try to make it as a sensible reason why people may be treated differently just because of their racial backgrounds, which is just non-sense.
Really curious to know: What would you do if you're treated differently just because some people believe they've known about you BY YOUR COLOR even though they don't actually know you? And what would you do if you ALWAYS tend to be treated differently just because you're not white?
Honestly if I was a white I wouldn't have to shout out to any staff for more respect just only because he/she got problem to know what wrong is with Racism. I did, however, shout to some racists who work in airlines, they treated people differently and I just couldn't say nothing. Don't get me wrong, I'm not saying it's right to lost patience and temper easily and shout out to someone, but it's absolutely stupid to pretend to be qualified to criticize peoples' behavior regardless its reasons that may come from cultures, history and collective life experience...etc, and that's exactly what you did.
Racism is still Racism no matter what the 'reasons' are. Your posts are prefect examples of why we're still having Racism in the world and why those Racists always got SO CALLED reasons not to give it up/
You should continue replying if you are seriously about such racist issues. Even if you're not able to realize ideological background of Racism, PLEASE just don't be a Racist. Did you actually mean 'no discrimination or prejudice' in your previous post?
(BTW saying people from Taiwan are Chinese is a point that comes from Sinocentrism (中國中心主義) which is the majority in PROC and Hong Kong, given you're a Sinocentrist I'm very curious to know why you didn't type in Chinese then?? LOL )
on the attitude of the some passengers. In the past, I have seen some
Chinese people (no matter they are from China, Taiwan or Hong Kong...no discrimination or prejudice) lost their patience and temper easily and
shouted out to the airlines staff. Anyway, if u were one of the airline staff there, u would understand what I mean.
By the way, this is my last post for this thread!!
Even if your experience is/was true, it doesn't mean that those staffs may have two or even more standards while handling customers' complains and issues based on ethnics or perhaps cultural difference, otherwise they're not qualified to be paid to work in INTERNATIONAL air companies. You said you've seem SOME Chinese people lost their patience...etc, but even if it is/was true, obviously it just doesn't mean ALL Chinese people got these tendencies.
You created such stereotype and try to make it as a sensible reason why people may be treated differently just because of their racial backgrounds, which is just non-sense.
Really curious to know: What would you do if you're treated differently just because some people believe they've known about you BY YOUR COLOR even though they don't actually know you? And what would you do if you ALWAYS tend to be treated differently just because you're not white?
Honestly if I was a white I wouldn't have to shout out to any staff for more respect just only because he/she got problem to know what wrong is with Racism. I did, however, shout to some racists who work in airlines, they treated people differently and I just couldn't say nothing. Don't get me wrong, I'm not saying it's right to lost patience and temper easily and shout out to someone, but it's absolutely stupid to pretend to be qualified to criticize peoples' behavior regardless its reasons that may come from cultures, history and collective life experience...etc, and that's exactly what you did.
Racism is still Racism no matter what the 'reasons' are. Your posts are prefect examples of why we're still having Racism in the world and why those Racists always got SO CALLED reasons not to give it up/
You should continue replying if you are seriously about such racist issues. Even if you're not able to realize ideological background of Racism, PLEASE just don't be a Racist. Did you actually mean 'no discrimination or prejudice' in your previous post?
(BTW saying people from Taiwan are Chinese is a point that comes from Sinocentrism (中國中心主義) which is the majority in PROC and Hong Kong, given you're a Sinocentrist I'm very curious to know why you didn't type in Chinese then?? LOL )
哥想發光卻沒錢交電費
權利是自己爭取來的,權利不是理所當然的
在網路上將不滿訊息揭露
或許對航空公司商譽有損
若乘客就此滿足了
其實對外籍航空也沒太大影響
因為台灣本來就不是這些外籍航空公司的目標市場
所以
消費者只有團結以訴訟方式
或許對航空公司有點壓力
因為財產及非財產上損失
所增加的成本...才是經營者的關切
但你能證明行空公司有故意過失嗎??
消費者能能團結嗎??
結論可能只有發發勞騷
以後這種漠視消費者的狀況還是曾出不窮吧......
這裡要對我喜歡座華航提出看法
畢境國籍航空公司對本國籍旅客較為重視
當然也不完全
不過當消費糾紛發生時
總是有較多管道爭取權益
在網路上將不滿訊息揭露
或許對航空公司商譽有損
若乘客就此滿足了
其實對外籍航空也沒太大影響
因為台灣本來就不是這些外籍航空公司的目標市場
所以
消費者只有團結以訴訟方式
或許對航空公司有點壓力
因為財產及非財產上損失
所增加的成本...才是經營者的關切
但你能證明行空公司有故意過失嗎??
消費者能能團結嗎??
結論可能只有發發勞騷
以後這種漠視消費者的狀況還是曾出不窮吧......
這裡要對我喜歡座華航提出看法
畢境國籍航空公司對本國籍旅客較為重視
當然也不完全
不過當消費糾紛發生時
總是有較多管道爭取權益
劈腿年代何為真愛
權利是自己爭取來的,權利不是理所當然的
在網路上將不滿訊息揭露
或許對航空公司商譽有損
若乘客就此滿足了
其實對外籍航空也沒太大影響
因為台灣本來就不是這些外籍航空公司的目標市場
所以
消費者只有團結以訴訟方式
或許對航空公司有點壓力
因為財產及非財產上損失
所增加的成本...才是經營者的關切
但你能證明行空公司有故意過失嗎??
消費者能能團結嗎??
結論可能只有發發勞騷
以後這種漠視消費者的狀況還是曾出不窮吧......
這裡要對我喜歡座華航提出看法
畢境國籍航空公司對本國籍旅客較為重視
當然也不完全
不過當消費糾紛發生時
總是有較多管道爭取權益
對, 由其國外(西方)的文化本來就是如果自己不爭取, 別人不見得有義務幫你.
在網路上將不滿訊息揭露
或許對航空公司商譽有損
若乘客就此滿足了
其實對外籍航空也沒太大影響
因為台灣本來就不是這些外籍航空公司的目標市場
所以
消費者只有團結以訴訟方式
或許對航空公司有點壓力
因為財產及非財產上損失
所增加的成本...才是經營者的關切
但你能證明行空公司有故意過失嗎??
消費者能能團結嗎??
結論可能只有發發勞騷
以後這種漠視消費者的狀況還是曾出不窮吧......
這裡要對我喜歡座華航提出看法
畢境國籍航空公司對本國籍旅客較為重視
當然也不完全
不過當消費糾紛發生時
總是有較多管道爭取權益
對, 由其國外(西方)的文化本來就是如果自己不爭取, 別人不見得有義務幫你.
是藥三分毒是愛三分傷
Even if your experience is/was true, it doesn't mean that those staffs may have two or even more standards while handling customers' complains and issues based on ethnics or perhaps cultural difference, otherwise they're not qualified to be paid to work in INTERNATIONAL air companies. You said you've seem SOME Chinese people lost their patience...etc, but even if it is/was true, obviously it just doesn't mean ALL Chinese people got these tendencies.
You created such stereotype and try to make it as a sensible reason why people may be treated differently just because of their racial backgrounds, which is just non-sense.
Really curious to know: What would you do if you're treated differently just because some people believe they've known about you BY YOUR COLOR even though they don't actually know you? And what would you do if you ALWAYS tend to be treated differently just because you're not white?
Honestly if I was a white I wouldn't have to shout out to any staff for more respect just only because he/she got problem to know what wrong is with Racism. I did, however, shout to some racists who work in airlines, they treated people differently and I just couldn't say nothing. Don't get me wrong, I'm not saying it's right to lost patience and temper easily and shout out to someone, but it's absolutely stupid to pretend to be qualified to criticize peoples' behavior regardless its reasons that may come from cultures, history and collective life experience...etc, and that's exactly what you did.
Racism is still Racism no matter what the 'reasons' are. Your posts are prefect examples of why we're still having Racism in the world and why those Racists always got SO CALLED reasons not to give it up/
You should continue replying if you are seriously about such racist issues. Even if you're not able to realize ideological background of Racism, PLEASE just don't be a Racist. Did you actually mean 'no discrimination or prejudice' in your previous post?
(BTW saying people from Taiwan are Chinese is a point that comes from Sinocentrism (中國中心主義) which is the majority in PROC and Hong Kong, given you're a Sinocentrist I'm very curious to know why you didn't type in Chinese then?? LOL )
Actually I really had no wish to give any reponse for this thread again but
after reading your feedback :
"Sinocentrism" - hahaha... u DO have a good imagination but sound navie
or/and stupid!!!
"why you didn't type in Chinese' - why?? Chinese must write and speak
Chinese only??!!:-$
Is there anything wrong for my feedback which I have experienced and
seen in the past??!!! Ple be reminded that I never said all Westerners
(your word "White") are all poilte and patient when they had experienced
the similiar accients.
"And what would you do if you ALWAYS tend to be treated differently just because you're not white? " - sorry that I have not been treated
diffenertly but if u r the one who "ALWAYS tend to be treated differently just because you're not white " . Don't think that it is your color (your word)
but your attitude and manner.
"You said you've seem SOME Chinese people lost their patience...etc, but even if it is/was true, obviously it just doesn't mean ALL Chinese people got these tendencies." = u have seen that I said 'SOME' so how come u will
say that I am a racist." - As I said some Chinese people ( I did not
mention Chinese form Mainland China, Hong Kong people or Taiwanese...)
becz I don't want to cause any agrument from any Chinese race. U
do give me an good example of Taiwanese but it doesn't represent all
Taiwanese. is it called "中國民國中心主義)?:-O
'they're not qualified to be paid to work in INTERNATIONAL air companies.'
-- WHo say or said that they are qualified. Is Mr. Chen or Mr. Ma qualifed
to be paid to be a president?? By the way, are you also qualifed to be
paid to be a outstanding staff of your company. U may go to ask your
manager or boss tomorrow.
"BTW saying people from Taiwan are Chinese is a point that comes from Sinocentrism (中國中心主義) which is the majority in PROC and Hong Kong, given you're a Sinocentrist" - After reading your message, it really makes
me understand what is racism or who is racist.
Please bear in mind : a token has 2 sides. By the way, don't make
any personal attack onto anyone who posts his/her feedback in this
forum.
Finally, it is true that this is my LAST feedback for this thread.
Thanks for your feedback and let me know what is "Sinocentrism"!!
You created such stereotype and try to make it as a sensible reason why people may be treated differently just because of their racial backgrounds, which is just non-sense.
Really curious to know: What would you do if you're treated differently just because some people believe they've known about you BY YOUR COLOR even though they don't actually know you? And what would you do if you ALWAYS tend to be treated differently just because you're not white?
Honestly if I was a white I wouldn't have to shout out to any staff for more respect just only because he/she got problem to know what wrong is with Racism. I did, however, shout to some racists who work in airlines, they treated people differently and I just couldn't say nothing. Don't get me wrong, I'm not saying it's right to lost patience and temper easily and shout out to someone, but it's absolutely stupid to pretend to be qualified to criticize peoples' behavior regardless its reasons that may come from cultures, history and collective life experience...etc, and that's exactly what you did.
Racism is still Racism no matter what the 'reasons' are. Your posts are prefect examples of why we're still having Racism in the world and why those Racists always got SO CALLED reasons not to give it up/
You should continue replying if you are seriously about such racist issues. Even if you're not able to realize ideological background of Racism, PLEASE just don't be a Racist. Did you actually mean 'no discrimination or prejudice' in your previous post?
(BTW saying people from Taiwan are Chinese is a point that comes from Sinocentrism (中國中心主義) which is the majority in PROC and Hong Kong, given you're a Sinocentrist I'm very curious to know why you didn't type in Chinese then?? LOL )
Actually I really had no wish to give any reponse for this thread again but
after reading your feedback :
"Sinocentrism" - hahaha... u DO have a good imagination but sound navie
or/and stupid!!!
"why you didn't type in Chinese' - why?? Chinese must write and speak
Chinese only??!!:-$
Is there anything wrong for my feedback which I have experienced and
seen in the past??!!! Ple be reminded that I never said all Westerners
(your word "White") are all poilte and patient when they had experienced
the similiar accients.
"And what would you do if you ALWAYS tend to be treated differently just because you're not white? " - sorry that I have not been treated
diffenertly but if u r the one who "ALWAYS tend to be treated differently just because you're not white " . Don't think that it is your color (your word)
but your attitude and manner.
"You said you've seem SOME Chinese people lost their patience...etc, but even if it is/was true, obviously it just doesn't mean ALL Chinese people got these tendencies." = u have seen that I said 'SOME' so how come u will
say that I am a racist." - As I said some Chinese people ( I did not
mention Chinese form Mainland China, Hong Kong people or Taiwanese...)
becz I don't want to cause any agrument from any Chinese race. U
do give me an good example of Taiwanese but it doesn't represent all
Taiwanese. is it called "中國民國中心主義)?:-O
'they're not qualified to be paid to work in INTERNATIONAL air companies.'
-- WHo say or said that they are qualified. Is Mr. Chen or Mr. Ma qualifed
to be paid to be a president?? By the way, are you also qualifed to be
paid to be a outstanding staff of your company. U may go to ask your
manager or boss tomorrow.
"BTW saying people from Taiwan are Chinese is a point that comes from Sinocentrism (中國中心主義) which is the majority in PROC and Hong Kong, given you're a Sinocentrist" - After reading your message, it really makes
me understand what is racism or who is racist.
Please bear in mind : a token has 2 sides. By the way, don't make
any personal attack onto anyone who posts his/her feedback in this
forum.
Finally, it is true that this is my LAST feedback for this thread.
Thanks for your feedback and let me know what is "Sinocentrism"!!