Booking is cheating, NOT booking

沒傘的孩子要學會奔跑
This is my message in booking.com facebook.
But they removed my message.
Just a notice for everyone.

Terrible experience
When I booked the hotel, your page shows free cancellation without any conditions.
However, I want to cancel my request, my cancel fee is 100%.
So I immediately submit my request via your message and email these days.
But you haven’t replied me.
Then, I called your hotline, he told me will reply result to me after 1 hour.
After 5 hours, I have not received any call.
So I called your hotline again.
She told me, I cannot waive my fee.
But I think it's incorrect.
I called your hotline again, He said will help me email to ask exception.
But I wait about 48 hours, I still have not received any reply.
It is still shows free cancellation till Mar-15 night.
But your homepage has been revised from Mar-16 night.
You removed original free cancellation and send email to ask me to pay 100% fee.
I think you are cheating user.
I cannot write any review in your website because I have not gone to the hotel.
Why? Terrible experience
Helpdesk and booking system is very bad.
I will not use your system again and I will tell our friends to AVOID YOU.