Scoot 酷航更改今年3/31 ~ 10/26 東京回程時間

大家好.....今天收到酷航的這封信

Hello there,

Thanks for choosing to fly with Scoot. We’re looking forward to welcoming you aboard.

We’re writing to let you know that there are minor changes to the flight schedules of our Tokyo-Taipei-Tokyo services. This schedule change is being made for operational reasons to the flights operating from 31 March 2013 to 26 October 2013.

In addition, the schedule change means that the service between Tokyo and Taipei will now operate at the following timings:

Was Is now
Departing Tokyo 12:25 12:10
Arriving Taipei 14:45 14:20

*All times stated in local.

In the event that this schedule change has affected any other flights that you might be connecting to on the same Scoot booking, we’ve taken the liberty to rebook you on the flight departing one day after your original date at no charge (i.e. if you were originally booked on a Friday flight, we’ve rebooked you on a Saturday flight). You can obtain a copy of your revised itinerary by retrieving your booking via our "Manage My Booking' facility at flyscoot.com.

Should the new arrangement not be acceptable, please contact our call centre at the numbers listed here to:

Rebook, at no additional charge, to another Tokyo-Taipei (or vice versa) operating within seven (7) days of the original flight; or
Cancel your travel and receive a transferrable voucher equal to the itinerary value – excluding any amounts for third party products and services – which can be redeemed toward a new booking booked and travelled within six (6) months.
Please note that the changes above, if required, must be done by 24 February 2013.
We’re sorry for any inconvenience caused and seek your kind understanding. Please be assured that, apart from the dates mentioned, all other Tokyo-Taipei-Tokyo flights will operate as normal.

We’re sorry for any inconvenience this minor change may cause, and will send you a new itinerary, reflecting the new times, in the next few days.

Thanks again for choosing to fly with Scoot.

The Scoot Team

小弟的英文不強，裡面大概的意思是否就只是單純的更改今年3/31~10/26從東京飛台北的啟程時間這樣呢 ? 由於小弟有訂4/1 ~ 4/10 的機票，這樣是否只代表回程時間提前15分鐘，日期和起飛時間照舊呢 ? 謝謝大家 !!

也請今年3/31~10/26有訂酷航從東京回台灣的朋友注意一下囉，謝謝 !!

改完了 要用電話改
我是延後一天回來

過程很亂 還遇到兩光客服 說要改卻沒幫我改
電話又等無敵久的 還好今天早上在打去
被中文超好的客服服務到 順利改完

最後有問客服說0080是否為免付費電話 他們說是
但是酷航的臺灣粉絲團卻說那是市話費率:-@

到低在搞什麼

6月初的機票，今天中午也改好了，大約等了15分鐘，台灣的客服市內電話要打：00801148966，至於是不是免費？ 我問了中華電信客服她也沒半法回答（一問三不知!:^)）

改完了 要用電話改
我是延後一天回來

過程很亂 還遇到兩光客服 說要改卻沒幫我改
電話又等無敵久的 還好今天早上在打去
被中文超好的客服服務到 順利改完

最後有問客服說0080是否為免付費電話 他們說是
但是酷航的臺灣粉絲團卻說那是市話費率:-@

到低在搞什麼

用市話打 和手機打 都是免費 亞航 0800
核對賬單過 真的免費

酷航電話是0080, 跟我們知道的免付費電話0800不一樣,
致於酷航客服的回答.....不一定是對的,
別忘了, 他們的客服在境外, 不在台灣,

我們打客服專線, 他們再轉接出去, 據酷航fb的說法, 我們要付0080市話費用.

"Should the new arrangement not be acceptable, please contact our call centre at the numbers listed here to:

Rebook, at no additional charge, to another Tokyo-Taipei (or vice versa) operating within seven (7) days of the original flight; or
Cancel your travel and receive a transferrable voucher equal to the itinerary value – excluding any amounts for third party products and services – which can be redeemed toward a new booking booked and travelled within six months."

意思是,如果不接受新的時間,可以透過電話:
1.免費更改航班,但只能改為原來航班的前後七天
2.取消航班,會以voucher退給你,不是退現金,這voucher可以用來訂新的航班,但要在六個月內使用完畢.
至於voucher詳細使用限制..可能要再去確認一下

客服人員表示：取消航班退成voucher要六~八周的作業時間。

我剛剛花了不到十分鐘就打通了，一個中文流利男服務員幫我更改的時間（我延後三天回台北），可是我進酷航網站看我的訂單，日期是已經更改了，可是發現一旁的總金額從原本的2萬一千多變成3萬多，我擔心會不會之後要我再付費，請問各位已經改日期的前輩是不是也有同樣的情形，謝謝

客服人員表示：取消航班退成voucher要六~八周的作業時間。

請問一下,這種券一定要本人使用嗎?還是可以轉讓?
謝謝

請問我的航班是五月份的，但我沒收到酷航的信吔，這樣可以免費改嗎?

請問只能改回程時間，還是開放連去程亦可改?

今天打通了，如果去回都要改的話要打電話去改。不用補差價。
如果取消的話，全額退。這種券不限定本人使用，可以轉讓。
若今天申請，等六至八週後票卷生效起算，六個月內需用完。
也就是大約十月前要使用。
若有人預計要搭酷航的，可以跟我聯絡。我想取消後再折價售出。
我的大約只有一萬台幣，謝謝！